Random Tech
Austin,#2Consumer Suggestion
Sun, May 18, 2008
You can't play on Xbox Live unless you agree to the terms of use so why are you being ripped off when they told you this would happen.. you just chose not to read and to sign up anyway and now your mad because they did Exactly what they said they would do. If Microsoft was trying to screw you over they would NOT of sent you out an email a month in advanced telling you it was going to renew so you could cancel..but they did send you out an email. You set up an account.. you did not update your payment method information and you never called Microsoft to tell them you wanted to cancel>> What you agreed to doing in the Terms of use when you signed up YOU ARE NOT SUPPOSED TO JOIN XBOX LIVE UNLESS YOU AGREE SO IF YOU DO NOT AGREE WITH WHAT THY DID YOU SHOULD NOT HAVE JOINED BECAUSE THEY TOlD YOU THIS WOULD HAPPEN It's not hidden.. you have to agree when signing up and under the section 6.5 titled "Subscription Renewal" it says "If you sign up for a Service or Other Item that is a monthly subscription, then unless the terms of that subscription state otherwise, your subscription will automatically and continuously renew from month to month and if it is a subscription that requires payment of a fee, your Payment Method will be charged UNLESS YOU CANCEL your subscription prior to the end of that month. If you are subscribed for longer subscription periods (e.g., 3, 6 or 12 months) then unless the terms of that subscription state otherwise, YOUR subscription will automatically and continuously renew for such period and if it is a subscription that requires the payment of a fee, your Payment Method will be charged at prices then in effect." YOU SIGNED UP AND YOU FAILED TO LET MICROSOFT KNOW THAT YOU WANTED TO CANCEL Microsoft sent you an Email everytime your old Credit card Declined letting you know that the payment method is not going thru and that you need to update it or call them up to cancel... Did you not see the email's because the system will send out an email to that contact email address you specified when the card declines... And now some additional info for you to read is... "If you signed up for an annual Service and paid the annual (Yearly) fee with your Payment Method, we may provide you a full refund of the annual fee if you cancel within the first 60 days of your Service" < Quoting the refund policy iT MEANS> Call them up within 2 months and they can get the fee waved OR proccessed a refund of the yearly renewal if it charged >> ONLY FOR YEAR MEMBERSHIPS (This is so the people who forgot that it was going to renew or did not know because they did not even bother reading the TOU can still get there money back) Please be more competent when signing up for a service and when you make a mistake of not reading the rules and the way things are donw. Please be mature enough to own up to the fact that in the end it's your fault for not reading what Mircosoft told you to read and If you do not agree to what the terms of use states you should not of got online in the first place...