Complaint Review: Microsoft - Internet Washington

Thank you so very Marc. He could have asked me all those questions. I forgot all the information I had to given to HP and Microsoft that week I was going down. Again thank you so very much

Thank you so very Marc. He could have asked me all those questions. I forgot all the information I had to given to HP and Microsoft that week I was going down. Again thank you so very much

Thank you so very Marc. He could have asked me all those questions. I forgot all the information I had to given to HP and Microsoft that week I was going down. Again thank you so very much

Thank you so very Marc. He could have asked me all those questions. I forgot all the information I had to given to HP and Microsoft that week I was going down. Again thank you so very much

Nancy, There's not enough information in your report for anyone to diagnose whether it's a hardware or software problem. Since you haven't described what version of Windows you were using (i.e. Windows 95, 98, XP), or what the nature of the problem was, anybody here willing to say "it's definitely a hardware problem" is clearly NOT qualified to make any diagnosis. Perhaps they should look in the mirror before they call anyone else "stupid". I've been in the Information Technology field for over 12 years, and have never seen a problem with software, from Microsoft or any other company, that would require the entire computer to be replaced. For that to happen, the software would have to damage the hardware in some way, and like I said, I've never seen that happen. I would suggest having someone who's an expert with computers (either a friend or a professional) take a look at the machine in person. Often, what seems to be a catastrophic failure is just a minor problem which can be fixed in minutes. Just do yourself a favor and ignore the snide comments that some people feel compelled to leave here.

I don't think we have to lower ourselves like politicians do. The name calling was uncalled for. If you think I am stupid, that is your opinion and this is your problem. As far as my not knowing the difference between a mainframe and a computer is just what it is, an assumption. Our pc's are also connected to our mainframe and a server,so you see I could fix these from home also. When someone types too fast or the wrong button I would have to unlock them from the mainframe so they could work again. I no have someone in Minnesota who can dial in to my pc to see the problem. This is his life/job. One must distinguish between the software, hardware, and software that runs hardware. I had called my hardware support who said it was the software instructions that were making it crash. True or not? You know what the telephone shuffle scan do. At least I tried. Did I buy the same computer, no. I had a specialist build me one and still??' This is an honest question? I honestly thought all software companies could dial in and fix. If they don't, why?. And if they can, why not? I really do not know. Can I ask you, What made you think I didn't know one had to have special software to dialin? We started with pcanywhere, and then moved on.I would appreciate it if we could talk to each other like human beings. I left the politics back at work. Sincerely

So it seems I am correct. When you say BIOS (Basic Input Output System) that is part of your HARDWARE, let me repeat when I say HARDWARE. Microsoft is SOFTWARE. And while you may have been able to Dial-In to a system on a MainFrame. it doesnt mean that your PC was setup for this. It takes special software running for someone to be able to DIAL-IN to your computer. If your computer isnt working right, then they cant. While you may have gotten 3 different answers for MicroSoft, they were probably giving you the best answer with the Symptoms you were giving them based upon a fundamental belief your HARDWARE was OK. Sounds like to me the HARDWARE was at fault. Also when someone is STUPID (look in mirror now) enought to "I have had to replace it twice. " replace their WHOLE COMPUTER TWICE means they dont know what they are doing. PC's and MAINFRAMES are two totally different beasts. I have worked on both. Just because you have been a USER on a MAINFRAME or a PROGRAMMER or whatever, doesnt mean you know how to FIX or USE a PC properly. I have READ & RE-READ your original report. I stand by my STATEMENT "You may have had BAD HARDWARE which Microsoft does not produce. Your Gripe should be with the MFG of the Computer or whoever you bought it from."

I read my complaint and I can't see where I said the software ruined my system. I did say I got 3 different instructions from 3 different people on what to do from Microsoft support, but everytime I followed the instructions, it only got worse. By the time I wanted them to dial in, I couldn't even get into the bios. Yes I begged them to dial in and look at it. I used to dial in from my home to fix the Police Departments Mainframe so I know this can be done. So you see, it was not my hardware. As far as your saying I need to learn more and not to make assumptions or accusations, well you weren't here and I was! And why don't they stand behind their Support System?

How can SOFTWARE ruin a Computer. While it may cause your computer to not run, you can always REFORMAT & REINSTALL again to make it work. It sounds like you dont know what you were doing when you say "I begged them to dial in and see what was going on..." You may have had BAD HARDWARE which Microsoft does not produce. Your Gripe should be with the MFG of the Computer or whoever you bought it from. You need to learn more about what you are doing before you start making accusation & wrong assumptions.

How can SOFTWARE ruin a Computer. While it may cause your computer to not run, you can always REFORMAT & REINSTALL again to make it work. It sounds like you dont know what you were doing when you say "I begged them to dial in and see what was going on..." You may have had BAD HARDWARE which Microsoft does not produce. Your Gripe should be with the MFG of the Computer or whoever you bought it from. You need to learn more about what you are doing before you start making accusation & wrong assumptions.

How can SOFTWARE ruin a Computer. While it may cause your computer to not run, you can always REFORMAT & REINSTALL again to make it work. It sounds like you dont know what you were doing when you say "I begged them to dial in and see what was going on..." You may have had BAD HARDWARE which Microsoft does not produce. Your Gripe should be with the MFG of the Computer or whoever you bought it from. You need to learn more about what you are doing before you start making accusation & wrong assumptions.