Ray
Onaping,#2Consumer Comment
Mon, April 20, 2009
I have to say there must be 2 sides to every story. I used to live in the area of Ajax Ont. and I must say that the efforts and great gestures made by the Manager of this location gave me faith in auto repair shops. I think we all have had bad experiences at one time or another dealing with getting the car fixed but I still take the opportunity to get my car fixed there even though I live 4 hours away now. I was looking up the number when I found this site and I was shocked and felt obligated to comment . I'm making a trip too southern Ontario on business and since I was going to be in that area , I'm willing to wait till I can go to Midas in Ajax for my spring brake inspection ,,,,, Why ,? Because I trust this garage that much ! Sorry to hear about your bad day Rob. Ray
#30
Sun, July 21, 2002
July 21 2002 Well today I can report that Midas ,after a bit of a run around with head office USA ,i can say that district manager for the area that I reside in, called me and really was concerned for the way that I was mistreated as a Midas customer. Bruno Piva was, I thought very sincere and very interested in making sure that my issues with this particular shop were handled in a prompt and also courtious manner.This district manager phoned me on Thursday July 18 2002, after a brief conversation on the telephone Bruno directed me to a shop close to my work owned by Tina DeJong in Woodbridge on Hwy# 7. I dropped my exhaust problemed F-150 off at Tina's shop before work on Friday morning and at 10:00 am I recieved a call from Tina who explained fully the problem and what was going to be done to take care of it.This was the most professional treatment anyone could possibly ask for after being what felt like left out in the cold. The truck could not be fixed that day for parts had to be ordered, I met Tina DeJong that evening and she was most courtious and friendly aswell as concerned about the way that my situation was to be dealt with. Tina explained that the wrong muffler was sent from the warehouse so if not a problem drop the truck to her the next day and it would be fixed. While I now report the truck was fixed and ready to go. I was greeted my the front counter person who then introduced me to Mike Jonah the man who took care of my repair. So everthing said,other than a bit of a run around at the head office level , I now have peace of mind and a sense of customer satisfaction. This is the way I wish some of the other stories that I read at RIPOFF REPORT should have ended , but special thanks to Bruno Piva (416)-219-3196 and Tina DeJong (905)-850-7878 and you to Mike. This was First Class Treatment Thank You Rob,There not all bad
#40
Sun, July 21, 2002
July 21 2002 Well today I can report that Midas ,after a bit of a run around with head office USA ,i can say that district manager for the area that I reside in, called me and really was concerned for the way that I was mistreated as a Midas customer. Bruno Piva was, I thought very sincere and very interested in making sure that my issues with this particular shop were handled in a prompt and also courtious manner.This district manager phoned me on Thursday July 18 2002, after a brief conversation on the telephone Bruno directed me to a shop close to my work owned by Tina DeJong in Woodbridge on Hwy# 7. I dropped my exhaust problemed F-150 off at Tina's shop before work on Friday morning and at 10:00 am I recieved a call from Tina who explained fully the problem and what was going to be done to take care of it.This was the most professional treatment anyone could possibly ask for after being what felt like left out in the cold. The truck could not be fixed that day for parts had to be ordered, I met Tina DeJong that evening and she was most courtious and friendly aswell as concerned about the way that my situation was to be dealt with. Tina explained that the wrong muffler was sent from the warehouse so if not a problem drop the truck to her the next day and it would be fixed. While I now report the truck was fixed and ready to go. I was greeted my the front counter person who then introduced me to Mike Jonah the man who took care of my repair. So everthing said,other than a bit of a run around at the head office level , I now have peace of mind and a sense of customer satisfaction. This is the way I wish some of the other stories that I read at RIPOFF REPORT should have ended , but special thanks to Bruno Piva (416)-219-3196 and Tina DeJong (905)-850-7878 and you to Mike. This was First Class Treatment Thank You Rob,There not all bad