- Report: #534559
Complaint Review: Midas Muffler - Lakewood, Washington
Reported By:
Mike -
University Place, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Midas Muffler
9140 Gravelly Lk. Dr. Lakewood,, 98499 Washington, United States of America
Phone:
253-584-6161
Web:
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Midas Muffler Discontinue of lifetime oil change Lakewood, Washington
On 12-14-03 I purchased a lifetime lube-oil plus contract from above service store.
They also had a provision where you could transfer to another car when you sold that car and bought another one. I purchased a new car and called them today (12-5-09) for service on my new car. They advised that they would no longer honor the contract. I would have to pay full price for any future oil changes. The reason they gave was it was too costly.
6 Updates & Rebuttals
lakewood
United States of Americalifetime oil program issues
#2UPDATE Employee
Mon, January 11, 2010
As you were informed when you inquired about the service, the previous franchise owner did not have authorization from Midas International to sell the lifetime oil service and if you were in the store you would have been given a letter from the new Franchisee. Doing so the previous owner went outside the box of franchise agreements and the new owner is not obligated to provide that service. Any other Midas parts such as brake pads/shoes,mufflers,shocks/struts will still have the Midas guarantee.As with many customers they feel slighted when we inform them the Franchisee' that sold them the program did not comply with Midas guidelines. The new owner has agreed to provide 4 lof services, equivelant to the original cost, but will not transfer the service to a new vehicle.This was done after a management meeting will all of the franchise managers input to the situation.
Mike
University Place,Washington,
United States of America
Midas lifetime oil change
#3Author of original report
Sat, December 19, 2009
Well I guess the reason that they could give is that they have a new owner-manager. So they don't have to comply with the old contract with the old owner.
Mike
Tech1
Laurel,Maryland,
U.S.A.
sorry
#4Consumer Comment
Mon, December 14, 2009
But I for got to add they may have it in the contract that they can change the terms or discontinue it at any time. kind of like a credit card.
Tech1
Laurel,Maryland,
U.S.A.
ok
#5Consumer Comment
Mon, December 14, 2009
have you look in you contract?
Mike
University Place,Washington,
United States of America
Discontinue of lifetime oil change
#6Author of original report
Sun, December 13, 2009
No, the reason the Manager gave me for the discontinue of the lifetime service was: They ended the whole program, for everyone. It didn't matter what size eingine you had or anything. One thing I did do was have all my service done at this service location to show good faith so an to not just take the oil changes and run. I had brakes done and tuneups and all. I just spent over $700. on a 60,000 mile tune up.
Mike
Tech1
Laurel,Maryland,
U.S.A.
Some info....
#7Consumer Comment
Sat, December 12, 2009
Your service contract probably had an engine size stipulation. IS it the same size motor?
