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  • Report:  #1146142

Complaint Review: Miryam Aubert - AU PAIR AUSTRALIA - Internet

Reported By:
Anonymous - Wenatchee, Washington,
Submitted:
Updated:

Miryam Aubert - AU PAIR AUSTRALIA
Internet, USA
Web:
http://www.aupair-australia.net/
Categories:
Tell us has your experience with this business or person been good? What's this?

Miryam Aubert who owns Au-pair Australia is such a rude and unprofessional agent! 

She matched me with her own family and she pushed me to leave the day after graduating college and I tried telling her it would be best if she found another Au Pair that could come sooner. Still, she wanted me as her Au Pair and said she would give me 2 weeks after my graduation to say goodbye to family and whatnot.

In the meantime she was extremely pushy about my passport and visa. I paid an extra $60 to expedite my passport and $15 to same day ship it. I also had to miss work to drive 10 hours round trip to go get my Visa on the day she wanted me to. Then when I told her it would take 2 weeks, she was like "um can you call the USA and ask them to do it faster?" HA very funny. 

She also asked me to "practice ironing" because it was really important. 

Anyways, I felt in my gut that this family would not be a good fit for me so I found a new family within a week and let her know as soon as I committed to the new family. 

Miryam emailed me FIVE times even after I asked her to stop. She tried so hard to make me feel guilty. An Au Pair service should be sensitive to the Au Pairs AND the host families and work out the best fit for both parties! Traveling the world as a young women is scary. CHOOSE AN AGENCY THAT TREATS YOU FAIRLY!! AND INTERVIEW WITH MANY FAMILILES BEFORE MAKING A DECISION! She seriously threated to call the government to get my VISA cancelled just because I didn't want to live her family!!!!!!!

This Miryam lady also told me in another email that I "mess with peoples lives" and went on to try to make me feel guilty that she cancelled a Europe trip (that I was completely unaware of and was not my fault at all). 

 

I HIGHLY RECOMMEND USING AUPAIR-WORLD.NET, I found so many great families on there. :)

 

Miryam,
 
I am so sorry and I know that this may inconvenience you, but I think that you should take the lady who would commit 12 months. I really cant do that for you and I realized that I didn't have a chance to interview with other families and areas of Australia. I really think it is the best decision that I am not your Au Pair. I'm sorry again and I wish you luck finding somebody! It was lovely to meet your family.
 
Thank you,
 
Leah Gerber 
 
 
Leah

 

I am terribly disappointed about your comment after waiting for you all this time, in fact we cancelled some holidays in Europe we had at the end of June as you said you could come in May, I really do not understand why you have changed your mind last minute, when you even have a flight

I really need you to call me by skype and explain me why are you doing all this to me, I think I do not deserve this, you are letting me down ,

You said you had taken the decision to accept coming with us and 1 week after you do this to me?

I am very sad you have made me loose all this time, for your  information it will take me several weeks to find someone else and then I will have to wait for her to come to Australia, is not as easy as you think that they can start next day as you think

 

I am really so upset you have done this , I did not give you any reason

 

Miryam,

I did not have another family. I felt extremely uneasy about the situation so I went and found another family that wanted the same start date. I did not chose your family because you tried to make me feel guilty about not being able to come sooner, when I paid $100 extra and drove 10 hours round trip just to get my passport. Also you are VERY PUSHY and I felt rushed. And you wanted me to work 6 days a week. And I wanted to live with an authentic Australian family. I let you know as soon as possible after I found a new family instead of not telling you at all. The way you are talking to me is extremely rude and unprofessional for someone who owns their own business. I will be leaving a negative review online for aupair-australia. I would recommend not anybody doing business with you. You do not care about how to the Au Pair feels when she is the traveling to another country, paying a lot of money for tickets and passport, etc. They should feel comfortable and not rushed. Please do not respond to this email, I am not a life ruiner, I was protecting myself and I should NOT be criticized for that. Thank you.

 
You are so rude, and lyer, I am calling right now Immigration and tell them about this, and the way you lie to people you are an scam !! so  I will ask them to cancel your visa


3 Updates & Rebuttals

miryam

Alabama,
Unfair comments by Leah and her apology to me

#2REBUTTAL Individual responds

Tue, September 23, 2014

This is to explain things how really happened, and why Leah later on offered an applogy, the girl who posted this is Leah Gerber from Washington and can be contacted  by Skype; her address is Leah Gerber ,  and her facebook is https://www.facebook.com/leah.gerber.93?fref=ts and her email address is leahgerber93(ad)gmail.com, she was going to be my au pair, and we waited for her almost 2 months, then when she had flights booked and all planed she just emails me to cancel, i had no spot for my 4 yr old in preschool, i had nobody to care him as i made arrangements with this lady, we even cancelled a trip to Europe to fit her arrival date, and when she told me she prefered to go with a native Australian family, i was in shocked like many families when the au pair cancels last minute, so i mentioned to her that i will try to cancel her visa , i never did it but i was frustrated. She got furious and posted all this, but she never even came to be my au pair, she arrived to Australia and is in Melbourne with a family, i told her that i found her post and i asked her to delete it when she calmed down, she apologized and asked to delete it to this website, the website owners do not let delete posts, then she offered an apology, after some months , i contacted her, these are our last emails: anybody can email her to confirm all this 

Hi Miryam, 

Thanks for the email. I really appreciate it. I understand why you were upset with me for cancelling on you, I was just panicked that they would cancel my visa if you called them and I got really upset. I'm sorry that it is coming up on the first page of google. If you google my name the review comes up on the first page too... 

I am enjoying my family here. I actually ended up Melbourne. Its a bit cold but a great experience. Hope you found a nice to girl to come help. 

Thanks again, 

Leah Gerber

On Thu, Jul 24, 2014 at 8:46 AM, ...... wrote:

Hi Leah

I hope you are well, and hope you like being here

I had a look and unfortunately the post you made is in first place of google results when someone googles my name, I know you tried to fix the problem, unfortunately this is having consequences for me now

However, I wanted to tell you that I do not keep bad feelings with you, as you tried to help at the end, 

I just wonder how are you doing with your family, I hope you are fine, and enjoying to be here

I really wish you a nice experience here, and if you have a problem with your current family you can contact me for help, and you need me to organize another family in Australia for you, I will be happy to help you

Yours Sincerely

Miryam


Anonymous

Waterville,
Washington,
additional emails to add to apology

#3Author of original report

Sun, May 18, 2014

6-      Hi Miryam!

 I am applying for my passport today (I will be doing expedite processing so the passport will take no longer than 10 days). I am also looking at flights, and I am interested in flying out either Wed May 28th (my time) which will be arriving Fri May 30th at 8:30am (your time). Or I could fly Fri June 6th and arrive Sun June 8 at 8:30am. These are the absolute best prices I found! About $850 for a flight. Which one of these dates work best for you? :) 

 Thank you,

 Leah 

7-      Dear Leah

 Sorry I did not see this email, is great you can apply for your passport as soon as possible, as you still need to apply for your visa once you have the passport

In Mexico and Spain, the passport is granted same day, may be you can check in the USA if they can give it to you in a couple of days so that you have plenty of time to get your visa,

About the flight, sorry I sent you an email a minute ago but I did not see yours before about booking to leave the 28th of May and arriving the 30th, that is fine as well, the earliest the better for me and I do appreciate your efforts

So either arriving the 30th or the 1st of June would be great please

8-      Hi Miryam,

 I successfully applied for my passport yesterday, I went to visit my Dad so that I could get the birth certificate to complete the process. It should be here in two weeks and at that point I will apply for a visa immediately. Should I book my plan ticket today? :)

 

Leah 

 


Anonymous

Waterville,
Washington,
Apology to Miryam Aubert and aupair-australia

#4Author of original report

Thu, May 15, 2014

Hello, 

This is my apology for writing this report that defamed Miryam Aubert and AuPair-Australia.net. Miryam  is simply a woman who is trying to run a successful business in Australia and to bring young au pairs abroad for a wonderful experience. She is an agent who follows the law and her name does not deserve to be slandered by me, Leah Gerber. I apologize and take-back everything that I wrote about Miryam Aubert and her company. 

 Thank you. 

Proof of emails that she did not push me:

1-      Hi Miryam,

I loved speaking with you and your sons! You have a very nice family. I would love to be your au pair, but the dates are really difficult to work with. I would like to leave in June so that I can get prepared for such a trip. Please let me know if you could help me find a family for June. And best of luck on your search to finding an au pair in May!!

Thank you so much,

Leah Gerber 

 2-      Dear Leah

I really liked you a lot, and in that case if you find it difficult to arrive mid May we could find a solution, what about if we take an au pair from now till June, would you like to be our au pair in June?

 3-      Miryam,

Yes!!! That would be so amazing. Sorry I just missed your call, I was talking with my neighbor. I will see you tomorrow on Skype!

Thank you again, 

Leah Gerber 

 4-       Dear Leah

That is wonderful, yes I tried to call you to speak about this,

So if is fine for you we can discuss it tomorrow at 3 pm for you, I was so happy about our interview today that I rang immediately my husband and I told him  ;I have found the perfect au pair for us ! he was so happy when I told him how cute you are, so he said for sure he will not miss our interviewtomorrow

See you tomorrow at 3 pm your time

Kisses

 5-      Hi Miryam

Aw thank you!! You are so sweet. :)

Have a good night!

6-      Hi Miryam!

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