Complaint Review: mkhandbags.co - Internet

0 Updates & Rebuttals

Reported By:

anonymous - jersey city, New Jersey, USA

Submitted:

Updated:

Author Confirmed

Why?

mkhandbags.co

Internet, USA

Phone:

unknown

Web:

www.mkhandbags.co

Categories:

Department & Outlet Stores

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mkhandbags.co Michael Kors handbags online outlet factory/Let me take your money and ignore my customers after transaction is made Internet

From: [email protected]

Date: November 27, 2015 at 2:54:42 PM EST

Subject: (60058001)Confirmation of your payment N2015112803533005337202 (Merchant order NO.1601211007)

Thanks for your order, you have succeed in paying for it! This email contains important information regarding your recent purchase– please save it for references.

Transaction No.: 1601211007 Serial ID(60058): N2015112803533005337202

Transaction Amount: USD 69.99

Transaction Date : 27 Nov 2015 GMT

Description on your billing statement by : Sales-mall Co.,ltd （Please kindly note the billing information here is just as a unified payee's name for us which will be shown on your billing statement, the actual transaction website please refer to the website you placed this order on. if any mismatched information you received ,please feel free to contact us.)

Note: If there's any question about the ship date,order quality,cancellations,etc. we suggest you can send inquiries to our after-sales customer service directly to save your time(there is always an email address/"contact us" button on the website), If you couldn't get a reply from them in time, kindly feel free to contact us based on THIS email,it is easier for our action.

We value your business,Should you have any concern about this transaction, particularly when you are in DISPUTE with our after-sales department, we look forward to being of help to you.

Sincerely,

Customer Service Management Center

I plaaced an order on Friday November 27, 2015 for a handbag on the mkhandbags.co website. After placing the order I received the email above which made me feel suspicious about the order. I then showed the email to my wife, which upset me due to this purchase being a Christmas surprise. It was then I emailed this company about canceling the order, and asking for a refund. The website advised me they would be in contact with me in 12 hours. The next day still no response. After 24 hours of no response I continued to try to contact them. They then sent me an emailing saying the bag had already been shipped. I checked the shipping tracking information which seemed to be erroneous. The shipping information is not fully available. I have still been tryin to get in contact with the customer service reps for this company for return and refund procedures. Which contradict each other on theor website. On the refund and returns section it states the information for such cases. Then in their FAQ sections it states no refunds or returns are made. Only if the order you receive is incorrect. I tried to contact them ASAP before the purchase was paid for but they did not reply back to me until after they processed the payment. I have reported this company to the BBB, and filled a dispute with BBB as well.

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