Margret Jean Danecker
Northbrook,#2UPDATE Employee
Wed, April 07, 2004
I have looked through my entire database for a Charles or Chuck in Elk Grove Village and can not find 1 customer to match this profile. I take every incoming service call or complaint and have had no contact from a "Charles", in Elk Grove Village. Please note Charles did not give a last name. I am happy to have Charles call me directly to resolve his issues I am at 847-291-6660 ext. 12. I do not have record of this complaint and if his windows are leaking, we would be happy to come out and try to find the problem, their is a 2 year warranty and if this project was completed in 2003. We are obligated by contract to make a service call, it is in our contract. As far as "Charles's" comments regarding previous employees, I have worked for this company for 8 years. I would not work here if the product and performance was not respectable. I do not know what previous message this references but I am sure if it is no longer shown on this site it is not valid. Please have Charles contact me at our office, to resolve his leak. I am happy to assist in any way, it is my job. And I am proud of my job. Respectfully Submitted, General Manager - Customer Service MoMax Builders, Inc.