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  • Report:  #63021

Complaint Review: Momentum Jaguar Houston TX - Houston Texas

Reported By:
- Houston, Texas,
Submitted:
Updated:

Momentum Jaguar Houston TX
Houston, Texas, U.S.A.
Web:
N/A
Categories:
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RE: 2003 Jaguar S-Type - from Momentum Jaguar, Houston, TX - trouble with car, upset with service received My husband purchased a 2003 Jaguar S-Type form Momentum Jaguar in Houston, TX on 08/24/03. After 2 weeks I started having problems.

My service was a typical southern good old boy. Finally in January 2003 when I was 9 months pregnant I request to have a Jaguar rep meet with me at the dealership to discuss the problem. My service advisor told me it would take 6-8 weeks to get t Jaguar rep out to the dealership. I wrote a letter to Momentum Jaguar and hand delivered it.

I requested to meet the rep as well as request a new car. I never heard from the dealership. I was assigned a great customer care rep who handled my case for about 30 days. She too then disappeared as did my service rep and service manager.

I have been lied to so many times or the expression "So much smoke blown up my ***" that I feel 10 feet tall.

In February I was paid approximately $800.00 for my inconvience. Do they know something I do not? I finally filed the Lemon Law suit in March and am now waiting. I will update more later.

I'm sure I'm not the only upset customer in the world.

Christina

Houston, Texas
U.S.A.


5 Updates & Rebuttals

Scott

Barrington,
Illinois,
U.S.A.
same game, the manufacturer and dealership couldn't care less

#2Consumer Suggestion

Tue, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.


Scott

Barrington,
Illinois,
U.S.A.
same game, the manufacturer and dealership couldn't care less

#3Consumer Suggestion

Tue, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.


Scott

Barrington,
Illinois,
U.S.A.
same game, the manufacturer and dealership couldn't care less

#4Consumer Suggestion

Tue, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.


Scott

Barrington,
Illinois,
U.S.A.
same game, the manufacturer and dealership couldn't care less

#5Consumer Suggestion

Tue, October 14, 2003

Similar problem-and the manufacturer and dealership couldn't care less. Believe me that they are not concerned about you or me as an individual. If we could link together- there's got to be many of us- a class action suit and/or massive media representation MAY have some small impact. Remember that the auto industry is a huge multibillion dollar industry that views us as gnats. Strength in numbers in the media is our only hope.


The Great Thorn - Rip-off Report Consumer Advocate

Bayville,
New York,
U.S.A.
Christina your dealer will NOT WANT you to read this.

#6Consumer Suggestion

Tue, July 08, 2003

Christina I am going to provide you with info that your dealer would never give you. Use all of this contact info to your advantage. Email these people or use the phone numbers that I post and call the "Clowns" up. I do not know if you know that Ford Motor Corp owns Jaguar. Let these people know about your Rip Off Report. Also, I would fax a "Printer Friendly Version" of your Rip Off Report to your loving dealer. Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 1-586-296-9596 1-586-350-4408 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 1-313-791-6837 1-313-570-7632 Pager 1-888-4673673 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 1-734-769-6031 1-313-402-4022 Pager1-888-4673673 Anne Booker [email protected] Brand(s): Ford Department: Atlanta Regional Office 1-404-577-2277 1-770-593-8597 1-404-8736337 John Clinard [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2032 1-949-854-2838 1-888-467-3673 Pager: 1-888-4673673 Bill Collins [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2794 1-212-873-4635 1-917-836-8605 Pager: 1-888-4673673 Della DiPietro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: U.S. Regional Operations 1-313-248-3770 1-734-663-0867 Pager: 1-888-4673673 Kathleen Hamilton [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2839 1-917-816-3067 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 1-562-413-1534 1-949-422-4953 Pager: 1-888-4673673 Jerree Martin [email protected] Brand(s): Ford Motor Company Department: Service Operations 1-313-337-2699 1-313-592-0106 1-313-618-9614 Pager: 1-888-4673673 Ray Day [email protected] Brand(s): Ford Motor Company Department: Product Development 1-313-317-7683 1-734-414-0526 1-313-903-0263 Pager: 1-888-4673673 Karen Hampton [email protected] Brand(s): Ford Motor Company, Ford Department: Ford Division 1-313-323-7045 1-313-822-6620 1-313-605-2999 Mark Schirmer [email protected] Brand(s): Ford Department: Ford Division 1-313-845-1547 1-734-222-4040 1-313-938-4660 Pager: 1-888-4673673 Wesley Sherwood III [email protected] Brand(s): Ford Motor Company Department: Product Launch 1-313-390-5660 1-734-699-5725 1-313-550-3458 Pager: 1-888-467-3673 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 1-313-884-3444 1-313-618-9530 Pager: 1-888-467-3673 Next I would send a copy of your Rip Off Report to all of the following email addresses. Keith Crain Editorial Director [email protected] Charles Child News Editor [email protected] Chaz Osburn National Editor [email protected] Jack Teahen Senior Editor [email protected] Rick Kranz Product Editor [email protected] Dale Jewett Industry Editor [email protected] Mary Connelly Ford Reporter [email protected] KC Crain General Assignments [email protected] Jim Henry Reporter, New York [email protected] Kenn Jones Copy Editor [email protected] John Stoll Reporter [email protected] Richard Truett Reporter [email protected] Christina one big problem that car buyers have right now and in the past is that the auto industry does not want the would be car buyers to become informed before they go to any dealer. They do not want you to read the troubles that other car buyers are having until after you have spent your money. They do not want you to do any research before you make a selection as to what you plan to buy. They also do not like it when I post inside contact info that will help you. Go to your dealer and try to find names, email or phone numbers of people that work for Ford or Jaguar. Most car makers do NOT want to hear about your troubles at ALL. It sure seems to me that they only want to hear how many "Over Priced Deprecating Sleds" (OPDS) the car dealers are selling and thats it. If you want me to post more info to help you get your word out in a big way, please post a request. I hope ripoffreport.com has helped you in some way.

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