- Report: #280920
Complaint Review: Moon Costumes - Durham North Carolina
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Moon Costumes
711 Iredell St Durham, 27705 North Carolina, United States of America
Phone:
866-768-1062
Web:
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Moon Costumes I ordered and paid for both mine and my daughters costume on October 19th I recieved my package on th North Carolina North Carolina
Hello, I want to report www.mooncostumes.com for having EXTREMELY horrible customer service.
On their website it states that they are always checking their website to make sure that everything they have is in-stock.
I thought to myself alright,this is great! A family owned business that keeps tabs on itself.
In my city this year halloween is being celebrated on the Sunday before Halloween. 3 days from now!
So I paid extra to have it here before then.
Then came a suprising blow. My costume came but NOT my daughters.
They never mentioned this to me,and it showed up on the shipping order.But it was crossed out.
I was livid. I called their customer service number several times and also during normal business hours. However, I got no response.
So I emailed them. Below is their responses.
I was shocked and utterly appalled by their business eticate.
They have great costumes, but terrible business manners. _________________________________________ Below is the email that they replied to me. **All personal information has been omitted** ____________________________________________
OK, the new order for the express of the other costume is 330505
It was not sent out because the person who put stuff in the box couldn't find it. But we have it,
On 10/25/07, Dylana wrote: > Yes I still f***ing want it you idiot!!!!! > I paid for it didnt I???? > I paid EXTRA shipping for it to get here ON TIME. > TRICK OR TREATING IN MY CITY IS BEFORE HALLOWEEN > > You have not answered my questions. > > You have NOT explained why my costume was not sent out. > This is my daughters costume. > I could've cared a f*** less if my costume didnt come. > This is an outrage. > > If you cant deliver it by tommorow refund my money so I can go to better > company and get better service. > > > Who is your manager? > > The response you gave me was very unprofessional and I am appalled. > > Thank you, > > DylAna > > Moon Costumes wrote: > So you still want it? > > On 10/25/07, Dylana wrote: > > Customer Number:XXXXXX > > Purchase Order:XXXXXX > > Hello, > > > > Only one of my costumes arrived. > > > > I ordered and was charged for two plus the shipping, and it shows to on > the > > sheet I recieved for mine. > > The first one is crossed out. The most important one for my daughter. > > Trick or Treating in my city is this Sunday. > > The product I ordered showed on your website that it was IN-STOCK. > > Also on your website you claim that you check it continuesly to make sure > > everything is up to date and instock. > > So this shouldn't have been an issue. > > Please explain. > > > > Thank you, > > > > DylAna > > I cannot reach you representatives over the phone. > > > > Resolve this or Refund me. > >
Dylana Stevens Point, Wisconsin
U.S.A.
On their website it states that they are always checking their website to make sure that everything they have is in-stock.
I thought to myself alright,this is great! A family owned business that keeps tabs on itself.
In my city this year halloween is being celebrated on the Sunday before Halloween. 3 days from now!
So I paid extra to have it here before then.
Then came a suprising blow. My costume came but NOT my daughters.
They never mentioned this to me,and it showed up on the shipping order.But it was crossed out.
I was livid. I called their customer service number several times and also during normal business hours. However, I got no response.
So I emailed them. Below is their responses.
I was shocked and utterly appalled by their business eticate.
They have great costumes, but terrible business manners. _________________________________________ Below is the email that they replied to me. **All personal information has been omitted** ____________________________________________
OK, the new order for the express of the other costume is 330505
It was not sent out because the person who put stuff in the box couldn't find it. But we have it,
On 10/25/07, Dylana wrote: > Yes I still f***ing want it you idiot!!!!! > I paid for it didnt I???? > I paid EXTRA shipping for it to get here ON TIME. > TRICK OR TREATING IN MY CITY IS BEFORE HALLOWEEN > > You have not answered my questions. > > You have NOT explained why my costume was not sent out. > This is my daughters costume. > I could've cared a f*** less if my costume didnt come. > This is an outrage. > > If you cant deliver it by tommorow refund my money so I can go to better > company and get better service. > > > Who is your manager? > > The response you gave me was very unprofessional and I am appalled. > > Thank you, > > DylAna > > Moon Costumes wrote: > So you still want it? > > On 10/25/07, Dylana wrote: > > Customer Number:XXXXXX > > Purchase Order:XXXXXX > > Hello, > > > > Only one of my costumes arrived. > > > > I ordered and was charged for two plus the shipping, and it shows to on > the > > sheet I recieved for mine. > > The first one is crossed out. The most important one for my daughter. > > Trick or Treating in my city is this Sunday. > > The product I ordered showed on your website that it was IN-STOCK. > > Also on your website you claim that you check it continuesly to make sure > > everything is up to date and instock. > > So this shouldn't have been an issue. > > Please explain. > > > > Thank you, > > > > DylAna > > I cannot reach you representatives over the phone. > > > > Resolve this or Refund me. > >
Dylana Stevens Point, Wisconsin
U.S.A.
1 Updates & Rebuttals
erik
durham,North Carolina,
United States of America
Terse responses
#2REBUTTAL Owner of company
Fri, February 05, 2010
We respond to your first inquiry (item not shipped), with the question, "Do you still want it?".
I will admit, it was a short response. But an appropriate one. Many many people respond no to that question. Many of our orders are time-sensitive and about half the time there is
a shipping or stock issue,people say "No, I want a refund"... and
sometimes they say "Yes, please send ASAP".
We need to know the answer to that question... which your initial message didn't provide (deadline,etc).
Your response was to profanely reply "Yes" (I politely summarize here).
We then shipped the item overnight at our expense and responded to you:
"OK, the new order for the express of the other costume is 330505.
It was not sent out because the person who put stuff in the box
couldn't find it. But we have it".
We, obviously, didn't charge for the express overnight order, and lost quite a bit of money making sure you got everything in time. You will find that no other costume company would have done this, especially after the format of your reply. The rest of them would have issued a refund, or charged you to express it.
Yes, we're short on words. But we're long on actions, and I pride myself on having some of the highest ratings in the business (our froogle.com reviews are the highest of any costumer).
