Suzy
United States of America#2Author of original report
Tue, June 12, 2012
We have now received a call from MVN regarding our issue. The person handling the situation was out of town which is why the BBB was not able to get a hold of him. However, as soon as he got back from vacation, everything was handled.
MVN will be coming out within the next couple of weeks to replace the date palm and we will not be paying the cost for the crane/planting.
John with MVN has been very helpful and I am glad to say that the issue is now in the process of being resolved.