- Report: #1357215
Complaint Review: MoPro - Nationwide
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Author Not Confirmed
Why?
MoPro
Nationwide, USA
Phone:
844-207-9038
Web:
mopro.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MoPro Slick sales pitch, horrible website, worse than DIY. Ignore refund requests irvine Nationwide
They come on strong with slick sales pitch, and computer generated video preview of your potential website.
Salesman explains that preview of website is only computer generated, but if you sign up you will get professional website built by experts in this field.
BUT.. after they have your money..
You get appointment with your designer to view your new website. WHAT.. it's the same crappy computer generated one! They want YOU to ask them to make any changes through your "designer" on the phone.. BUT you are limited to a couple hours phone time max. I am not a designer, so how the heck am I supposed to build this site? I would have been better off using a DIY site myself vs trying to coach them while they are using a DIY site.. Hey, great time to also let me know they have a no refund policy.
Bad news.. I am fighting for refund now.
Here's my email journey so far:
**********************************************
My response:
02/20/2017:
Karla and Mopro company,
I have not asked you to "rebuild" my website. I have demanded a refund.
As revealed by your Yelp reviews, your company has an undignified habit of dragging out issues in hopes that dissatisfied customers will give up and allow you to keep unearned fees.
With each service misstep, you are proving less trustworthy. I will proceed only after receiving a refund.
-Perry
-------- Original Message --------
Subject: We’re_sorry_we_missed_you
From: "Karla Carbajal (Mopro)" <[email protected]>
Date: Mon, February 20, 2017 1:55 pm
To: Perry Williams--Check out the new Mopro Help Center. Please reply above this line.--
Click or tap the rating which best represents your experience.
Thank you for your email. I understand, and apologize for any miscommunication in the building progress or dissatisfaction with your initial draft. We have begun to rebuild your website, and I can send you the current progress. Please note that this is not a final version as we are mirroring your specified desired look. I will keep you updated on the progress.Best,
Karla Carbajal
Client Care Advocate
657.900.3650
800-Appliance Group
702-726-2253 office
800-473-7799 direct-------- Original Message --------
Subject: We’re_sorry_we_missed_you
From: "Karla Carbajal (Mopro)" <[email protected]>
Date: Fri, February 17, 2017 5:51 pm
To: Perry Williams--Check out the new Mopro Help Center. (http://help.mopro.com) Please
I just reached out by phone to speak with you regarding your cancellation request and I'm sorry to have missed you! I’d love to learn more about your experience and ensure this is resolved properly.
Please give me a call at 844-207-9038 or respond to this email with a time that works best for us to connect.
Looking forward to speaking with you soon.Best,
Karla Carbajal
Client Care Advocate
657.900.3650
I wanted to let you know that I have opened a ticket regarding your claim with our Client Care Team. Please expect to hear back from one of our Client Care advocates to help resolve your request.
Thank you for sharing your concerns, we will get back to you shortly.Best,
Claudia Wu
Digital Marketing Coordinator844.207.9038 - Digital Concierge
1 Updates & Rebuttals
Refund Approved
#2Author of original report
Mon, February 20, 2017
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Thank you for your email. I understand, and apologize for any miscommunication in the building progress or dissatisfaction with your initial draft. We have begun to rebuild your website, and I can send you the current progress. Please note that this is not a final version as we are mirroring your specified desired look. I will keep you updated on the progress.
Karla Carbajal
Client Care Advocate
657.900.3650