Complaint Review: Mortgage Assistance Group - Internet

 I would like to let everyone know that BOTH me and my brother had a Great experience with Mortgage Assistance Group. I believe we had all our questions answered promptly. The only hard time we had was being anxious with the time waiting not knowing what was going to happen with our home. After 11 months are Loan Modification finally came through.  
Date Written: October 07, 2010
Mortgage Company: Bank of America
Original Rate: $1,008.00
Modified Rate: $1392.33
Testimonial by: Daysi & Homero Macias

 MAG SAVED OUR HOME!!! Our backs were to the wall with the mortgage. We were able to save my home with my family. My payment before was at $2,100 and was going to go up. MAG was able to get me a fixed rate of 4.75% for the life of the loan. I recommend this to my family and friends, because they did a good job. Even though I paid another company, MAG came through for me. Thank you for everything MAG.  
Date Written: October 14, 2010
Mortgage Company: Homecoming Financials
Original Rate: 8%
Modified Rate: 4.75%
Testimonial by: Manuel Arellano

We are writing this official rebuttal to clarify the mission and actions of Mortgage Assistance Group and its employees. We have been aware of the claims and mischaracterizations about our company and we were advised through counsel to not respond or give validity to the postings on RipoffReport.com.

Let us start off with our background and experience in the Loan Modification Industry. We were one of the local Pioneers of this industry back in 2007 when Home Loan Delinquencies skyrocketed in the Phoenix area. Mortgage Assistance Group has a mission to alleviate the financial burdens mortgage borrowers have undertaken during the greatest economic meltdown our nation has ever witnessed since the Great Depression.
To date, MAG has managed to follow this mission effectively and ethically. Over 300 families have been saved from foreclosure and/or experienced a drastic reduction in their mortgage payments due to the dedicated efforts of the organization. That accounts to millions of dollars in monthly mortgage payments savings and even more in local community housing burdens such as vandalism, increased taxes and the further devaluation of neighborhood values.

Due to the services we provided to the community, we earned a reputation of being one of the good guys which was doing its best to do the right thing. Before the Slander defamation issue, we had only four complaints within two years of being in business.

Unfortunately, many bad companies gained national attention and notoriety for their unscrupulous business practices. The disgruntled employees in question decided to use this fear associated with the industry and use it to destroy our credibility. They created blogs of lies and mischaracterizations about our company and its executives. Then they contacted some of our clients directly to cause panic and destroy the rapport our clients had with our organization.

This created an unforeseen chain of events which led us to downsize our company due to our Merchant Provider First Data freeze our account without warning or provocation from their corporate office.  At the time, Merchant companies were receiving a lot of chargebacks from fraudulent companies within our industry and this led them to put any Loan Modification company nationwide into their high risk category.

MAG is formally apologizing to those who were negatively affected by these unfortunate events.

Throughout this entire debacle, MAG has handled each and every complaint and concern on a case by case basis. Some employees chose the unfortunate route to create stories about what really happened at a time when things were easily pushed out of control. Expressing opinions about what occurred or what should have occurred was ill-effective and has only led to more confusion rather than a productive positive outcome.

The company is formally requesting that any and all lingering issues, if any at all, be immediately brought to the attention of MAG directly so that they may be resolved. Let it be known that public defamation can and does have some recourse when and if a company decides to gather evidence and pursue a legal case.

As we move forward, we will be posting character references from past and current employees. We will also be providing you true actual testimonials from our clients and will give you a true view of our company and what we have accomplished for so many hard working families in need.

If you have any questions or concerns we ask that you do not get misled by these claims and you take the time to contact us in writing. We will address your complaints immediately while we continue to pursue a mutually beneficial conclusion to your case and many of the complaints received by our organization came after the credibility and companys brand name had been tarnished.

We have created a website at www.magtruth.com where you can see all the evidence to support our claims. They will show you the truth behind our company and its commitment to the community and you may view some of our testimonials on www.magclients.com.

If you have any complaint about your service or our company we urge you to contact us directly. Even though these claims can be misleading, you can still be held accountable for placing something else on this blog that hurts the image of our company and is not correct.

We can be reached at:

Phone: 602-734-2011

Fax: 602-734-0212

Email: [email protected]


Address: 110254 N 28th
Dr Suite 287 Phoenix Arizona 85029.