- Report: #1053250
Complaint Review: Mountain Hardwear - Richmond California
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Author Confirmed
Why?
Mountain Hardwear
1414 Harbour Way S #1005 Richmond, 94804 California, USA
Phone:
(510) 558-3000
Web:
www.mountainhardwear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mountain Hardwear Mountain Hardwear advertises a lifetime warranty. Despite wearing a jacket for only a couple of years and the MH representative noting there was plenty of life in the jacket, they would not warranty the jacket. MH noted there was a defect in the waterproof laminate, but they would only sell me a new jacket and not replace the defective product. Richmond California
Mountain Hardwear's lifetime warranty is a sham. Despite noting that my jacket was defective and had a lifetime warranty, they would not replace it. They admitted a defect in the waterproofing/laminate coating, and said the jacket had plenty of life in it. However, they would not repair or replace the jacket but said I could buy a new jacket instead. The other option they gave me was to wear the jacket (despite not being waterproof as claimed) as there was "plenty of life left in it." The warranty is false advertising.
