Customer Relationship Manager
Florida,#2REBUTTAL Owner of company
Tue, September 20, 2011
Greetings,
We apologize for any troubles you may have encountered while working with the American Van Lines' team. Know that we had all the intentions in servicing a great move for you and feel very sorry that we could not meet your expectations.
Please allow us to further assist you by providing us information about your move. In order for our customer service agent to look into your relocation with us we will need a job # ID, your full name and an available email address and / or phone number were we can reach you. You may also call us directly with the aforementioned information at 1-855-820-6916.
Best Regards,
Customer Relationship Manager
ArrestAldo
Minneapolis,#3UPDATE Employee
Fri, July 15, 2011
954-849-8575 Aldo Disorbo
MF
Kensington,#4Consumer Comment
Wed, July 13, 2011
AVL has been completely dishonest with my move. They have falsified information to my outside insurance company, have completely ignored my claim I filed online, have denied all damage to my goods (despite my photos, witnesses, etc.)
My latest contact with a manager told me that the only way to work it out was to contact the president. The email address she gave me bounced.
I also tried a customer service email address at AVL headquarters and it too bounced. These people are impossible to get a hold of and even if you do talk to them, all they do is lie, lie, lie.
If you can give me some clue as to how to talk to Anthony or Aldo, I would highly appreciate it. Anthony's email is the one that bounced. I see that he has a criminal background after doing some investigation on the internet. Too bad I didn't learn this first.
I have also reported this company to the BBB and it was not resolved (again, full of lies from their side), the FMSCA, the AMSA, Division of Consumer Services in FL and the Attorney General of FL. Nobody has helped me.
ArrestAldo
Minneapolis,#5Consumer Comment
Fri, March 25, 2011
Consumers can help identify noncompliant household goods movers by calling FMCSA's nationwide complaint hotline,
1-888-368-7238 (1-888 DOT-SAFT) or by visiting http://nccdb.fmcsa.dot.gov. Prior to selecting a household goods carrier, consumers should also visit FMCSAs www.protectyourmove.gov for information on planning a successful move and to search movers and their complaint history.
Not So Sure
Pompano Beach,#6General Comment
Tue, December 28, 2010
Aldo is at the office every day. If they told you otherwise, then that is simply not true. Cares, you bet he cares. His goal is to make as much money that he can. Not unlike any other business owner, but I think he should try to rethink his business culture.
DSCHLOSS
United States of America#7Author of original report
Wed, June 02, 2010
Thank you to The Ripoff Report and the BBB my money was returned.
Thank you to Pamela, Pauline and Nationwide Relocation for doing the right thing.
Frank Frank
No chance,#8Consumer Comment
Tue, May 25, 2010
If you want people to respond, you might want to be more specific about exactly what it is they did to steal your money.