- Report: #1330276
Complaint Review: Move4less Las Vegas - Las Vegas Nevada
Reported By:
Never Again -
North Las Vegas, Nevada, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Move4less Las Vegas
7632 W Post Road Las Vegas, 89113 Nevada, USA
Phone:
7028896683
Web:
www.move4lessnevada.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Move4less Las Vegas Move4less damaged my nightstand worth $525, part of my bedroom collection, and never stood up to reimburse me for full price. They charged my credit card and I jumped through hoops to fight and prove to my credit card company how horrible Move4less is. Las Vegas Nevada
The two men that moved my household goods was careless. They dropped one of my Hollywood Loft night stand which is part of a bedroom collection. It cost more than $500. They dropped it, cracked the mirror and they never said anything. They knew they damaged it and that was the last item they decided to move. They distracted me by having me sign the final paperwork to complete move, while I was signing, they put the nightstand upstairs. They immediately left. I went upstairs of my 2 story home to find they have damaged it. I was shocked. Move4less has dishonest employees who do not own up to their mistakes. I did not even see damages done until after they left. I tried calling the mobile number 3 times from one of the employees who assisted with the move, and no answer. They know they charged my credit card $291 for the move, damaged my goods and left knowing they did me wrong. I immediately contacted Move4less and they stated they are not going to reimburse me for the full cost of the night stand because I did not purchase full coverage insurance. How is this my fault? I should have not be held responsible for it. I did not damage my own stuff! They were going to send someone to fix it but no one ever did. They had me fill out a form for a miserable $24 compensation check, from a third party company, I never got that check. The customer service department was very rude. They even yelled at me when all I was doing was expressing my frustration. They are usless and nothing was ever resolved. I jumed through hoops with my credit card company proving to them that they did me wrong. I sent them photos of damages also.
Trina Carnate, North Las Vegas, Nevada
1 Updates & Rebuttals
Move 4 Less Management
Las Vegas,Nevada,
United States of America
Response from Move 4 Less
#2REBUTTAL Owner of company
Mon, October 17, 2016
Our client had moving services that were rendered to its' entirety. She called in to state she had damage. We opened up a claim and immediately scheduled for a local glass company to come out to her home to get an estimate to fix the damage (which they did) to help expedite the claim. Please keep in mind that the client declined purchasing the premium for full value protection coverage and opted for the free limited liability at 60 cents per pound. Client received a settlement for $24.00 from the 3rd party claims company (which is not affiliated with our company).
Client wasn't happy and filed chargeback with her bank. We responded to the bank providing supporting documents that validated our response as stated previously. We are still pending in status regarding the chargeback client filed. Rather than contact us after receiving her settlement and being disastisfied, client posted all over social media and review sites stating her displeasement. We called the client immediately and offered to pay in full the estimate we received to make her happy and do right by her and she refused to speak with us. Client stated said she already filed for full refund from her bank, signed off to accept the $24.00 and to stop calling her.
The client did infact receive and cashed her check which we have proof of and submitted to the bank regarding the chargeback recently. It displeases us immensly that our client wouldnt allow us to rectify the situation. We followed proper protocol and per her signed contract had her go through the claims company to receive monetary compensation. She was advised that once she receives the settlement, if she had any questions or concerns to contact us. Even though the client was not entitled to full replacement value, our company went above and beyond to try and resolve her claim amicably by offering to do so which she declined. When a client is yelling and using consistent profanity, we do not think it is rude to kindly ask them to refrain from doing such because we are just trying to help them. We apologize that we werent able to close this matter out to her satisfaction and it took us this long to respond as this is still a pending/ongoing issue.
