- Report: #1406698
Complaint Review: Moviepass - Internet
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Author Confirmed
Why?
Moviepass
Internet, USA
Phone:
877-646-2892
Web:
moviepass.com
Categories:
Business Rating:
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MOVIEPASS scammed me Internet
I paid $10 to Moviepass over a month ago, but they never delivered the card that I ordered. I made multiple attempts to contact their customer service through phone calls, emails, and mobile app, but they are unreachable. Ultimately I resorted to contacting their CEO, Stacy Spikes, at his home.
Mr Spikes, assured me that my card would be delivered by October 10, but it never was. He also had somebody call me named Mellissa, who said that the cards are printed by a third party company, who are unable to track delivery or provide any information. They have strung me along for over a month, and I believe this is a scam. In this day and age, it does not take more than a month to print something and deliver it within the United States, no matter how backlogged they are.
Additionally, after researching the company online, I learned that Moviepass is facing a lawsuit by AMC Theaters for defrauding their customers. Apparently, Moviepass started as a legitimate company in 2011, selling movie memberships for $50 a month, and AMC became a partner. Not many people purchased memberships, so Moviepass lost a ton of money. Then suspiciously, a few months ago they lowered the price to $10 a month.
AMC immediately ended the partnership, and issued a public announcement warning people about Moviepass. They alledged that Moviepass lowered the price in order to manipulate millions of people to pay the fee, and provide all of their personal credit info, with no intention of delivering anything to the customers. And from what I see online, it seems like the only people who have received cards are members of the media, and the original customers from years ago.
1 Updates & Rebuttals
joxaro
Seattle,Washington,
USA
Well, I received my card but it doesn't work
#2Consumer Comment
Tue, October 31, 2017
It took 4-5 weeks for the cards to show up.
I got one for myself and one for my wife.
Went to the theater, neither card was able to successfully buy a ticket.
I received my cards on the 20th of September.
I first tried to use them on the 22nd of September.
I mesaged support through the in app chat feature
I still have not received an answer through the in app chat support
On the 29th of September I opened a support ticket.
I still have to recieved any communication on that ticket.
I don't know if it is a scam or not - they have only charged one membership fee in two months (instead of four- two per month) but it doesn't appear to have anyone who knows how to do their jobs.
