Kvelasquez
Panama,#2UPDATE Employee
Wed, January 09, 2008
Hello Ron, this is Kali Velasquez, Senior Customer Service Specialist with MP3 Rocket. This is the first time we have seen this complaint, so we apologize that we have not had the opportunity to address it earlier. I also apologize that you did not get a response from our support team, and I will gladly issue a refund in full once I can locate your purchase details. Please send me an email at [email protected] with your full name, email address and date of registration, so I can locate your transaction in our billing system. Please also include a mailing address of where we can send the payment. Once again, I do apologize for the inconvenience.