Kvelasquez
Panama,#2UPDATE Employee
Wed, January 09, 2008
Hello Karleen, this is Kali Velasquez, Senior Customer Service Specialist with MP3 Rocket. This is the first time we have seen this complaint, so we apologize that we have not had the opportunity to address it earlier. Please send me an email at [email protected] with the details of your payment, including full name, email address, and date of registration, and upon locating your transaction details in our billing system, I will gladly issue a refund in full. Please also include a mailing address of where I can send payment. Again, I apologize for the inconvenience, and wish that we could have resolved this for you sooner.