- Report: #1445938
Complaint Review: Mr. Cooper - Internet
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Mr. Cooper
Internet, United States
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Www.mrcooper.com
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Mr. Cooper Want me to forclosure to keep my home equity Internet
Menu Review Detail Run from Mr. Cooper MortgageMr. Cooper 1/5 original star-rating waiting - MODERATION TEAM This review is waiting for approval by the ConsumerAffairs moderation team. We count on members like you to help consumers make well-informed decisions about businesses or products. Write a review Review HistorySubmitted6/4/2018Publishedwaiting PUBLICpublished review 6/4/18 When it comes to mortgage companies sometimes you have no choice when they sell your mortgage to another lender. Bank of America sold our mortgage to Mr Cooper and for 2 years paying this people on time we havr several issues back to back that put us behind on the payment. When I first realized that we were going to be behind I called and asked them what was the best. They told me because it was a VA loan nothing could be done. So we struggled paying for several months always comunicating with them for what could we do. They sent us letters saying " we are here to help you keep your home" but when we called and tried to ask for what they could do it eas mever good enough for them. Forbearance, can't do.
Refinance, they wanted $18,000 in closing cost and fees. Loan modification after 1 month sending them all the documentation they requested, when I finally got someone to answer me first was you make too much money and you can afford the payments. Then when I said please see all my bills they said "oh no, cant do anything because you dont make enough to pay. REALLY? That is why I am asking for help!! Now, the property tax have increased by 50% and the want to collect all from last year and this year. So, I am struggling to pay my mortgage and you will ad another $300 per month to make it more difficult? Everytime we call its another excuse why the can't help. Do not send us any letters you are willing to help but not help at all. If you get a mortgage stay away from them. You might not care at the beginning when all is good, credit, jobs, income, but if something happens and you can't make it, you will have no choice but to loose the house to foreclosure. STAY AWAY FROM THEM!!!
1 Updates & Rebuttals
FloridaNative
West Palm Beach,Florida,
United States
You do have a choice - sell the house
#2Consumer Comment
Mon, June 04, 2018
If you can't afford the payment, including the new property taxes, then sell the house. If you continue to not pay, they lender will start the foreclosure process and you will lose all of your equity. It is far better to sell the house and get your equity then to let the bank have it and lose it all.
No, I don't work for the bank. I am a consumer.
By the way, did you homestead your property? It doesn't sound like it. The property taxes are capped in Florida when you have a primary residence homesteaded.
