- Report: #16139
Complaint Review: MRA Video - Hollywood California
-
Author Not Confirmed
Why?
MRA Video
P.O. Box 150 Hollywood, 90078 California, U.S.A.
Phone:
323-965-8710
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Buyer Beware Girls Gone Wild/MRA Video ripoff!FOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising. Video part 1 Video part 2
I was relieved to find others having the same problem with MRA videothe producers of the Girls Gone Wild series. I ordered two DVDs and then they began sending me a new DVD every month, charged to my credit card.
Each month I returned the DVD (paying the additional shipping) and asked for a refund and that no further DVDs be sent. Both requests were ignored, I wasn't refunded and MRA kept sending them. Finally after three frustrating months, I canceled my credit card to stop the shipments.
I went to the MRA site to see about getting a refund, but my e-mails all received an automated response saying I would be refunded in about a month. I then tried calling their customer service number (not an 800 number, so I had to pay for the call) and after twenty minutes on hold I gave up.
It's been over a year and I still haven't been refunded. MRA would probably claim they couldn't refund me because I canceled my credit card, but how else could I stop their incessant shipping? Besides, they obviously have my address, couldn't they send a check?
On the recommendation of another complaint on this site about MRA, I filled a complaint with the USPS for mail fraud. I hope mine won't be the last and anyone else who has been taken by this company will complain and get them brought to justice.
Each month I returned the DVD (paying the additional shipping) and asked for a refund and that no further DVDs be sent. Both requests were ignored, I wasn't refunded and MRA kept sending them. Finally after three frustrating months, I canceled my credit card to stop the shipments.
I went to the MRA site to see about getting a refund, but my e-mails all received an automated response saying I would be refunded in about a month. I then tried calling their customer service number (not an 800 number, so I had to pay for the call) and after twenty minutes on hold I gave up.
It's been over a year and I still haven't been refunded. MRA would probably claim they couldn't refund me because I canceled my credit card, but how else could I stop their incessant shipping? Besides, they obviously have my address, couldn't they send a check?
On the recommendation of another complaint on this site about MRA, I filled a complaint with the USPS for mail fraud. I hope mine won't be the last and anyone else who has been taken by this company will complain and get them brought to justice.
