Complaint Review: mtc - Hazelwood Missouri

I once attended MTC. When I arrived out there,  I had
such a strange feeling of being at that place for some odd reason.  I attended classes for a few days and finally determined this wasn't for me. I also wasn't satisfied with the fact that completion would be longer than promised. Although the school promised I would be completing my road test within a month 9subject to performance) I learned from multiple peers (who were in the program in excess of one month and  no CDL's yet) that they have not completed a road test with a state examiner yet and they felt they were hopelessly waiting. The school denied such claims, informing me that such students have either failed their road test previously or failed the school's training
criteria to continue to CDL.

When I arrived I paid the school just under $4,000. The contract  promised a pro-rated refund, which I would receive in 30-60  days. I never received my refund from MTC. I made several contacts to the school indicating that I have not received my refund and  left multiple voice mails, of which were never returned. After 90 days passed, I filed a complaint with the St. Louis Better Business Bureau. I also sought an attorney, who contact the school in writing on my behalf.  A week or two later I contacted the school and finally reached the appropriate representative handling my issue. He gave me with the excuse that he has been out of the office for a set period of time. I responded that being out of the office is no reason for anyone to not contact me  since a delegated employee serving during his absence could have handled the matter. He responded that no such person is delegated during his absence (an unprofessional  way to operate a business). He refused to further discuss the matter until the school's attorney intervenes since I retained an attorney. He refused to provide me with the name of the law firm  handling the matter. I also never heard from the institution's law firm.

A month later and still no communication, my attorney advised me to file a claim with my credit card company (thankfully most major credit  card providers offer buyer protection). I paid for my schooling
with a card issued by Bank of America. BOA attempted to contact MTC to retrieve their side of the story, which MTC either failed to respond or failed to provide adequate reasoning regarding their action (or lack thereof.) BOA closed the case in my favor.

My advise is if you are wanting to pursue truck driver training, your best option is to pursue a local training program. Most community colleges offer a truck driver training program at reasonable rates and you may also be eligible for assistance through a displaced worker program or similar. Research CDL training schools in your local area before making a decision to enroll in such program.