- Report: #805881
Complaint Review: mxenergy - Harrisburg Pennsylvania
Reported By:
Anonymous -
Harrisburg, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
mxenergy
Harrisburg, 17109 Pennsylvania, United States of America
Phone:
Web:
http://www.mxenergy.com
Categories:
Business Rating:
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mxenergy sends people door to door to gather personal information and PPL Electric account details using social engineering tactics in Harrisburg, Pennsylvania
While having dinner, a man claiming to represent MX Energy knocked on our door. My wife answered, and the man asked to see our PPL Electric power bill so that he could gather our account details. I'm not sure what this man hoped to accomplish, but tactics of this sort are called "social engineering" by people in the computer security business.
2 Updates & Rebuttals
Anonymous
Harrisburg,Pennsylvania,
United States of America
Please caution your representatives against asking to see potential customers' bills.
#2Author of original report
Wed, December 07, 2011
I've read the rebuttal from MXEnergy's Compliance Department. Assuming that MXEnergy has legitimate reasons for having its representatives go door-to-door to bother people, it still strikes me and my wife as fishy that a representative would ask to see our PPL Electric statement. Such information could easily be used against us by identity thieves, so we automatically distrust anybody who asks to see it, as well as their employers.
You may wish to caution your door-to-door representatives against asking to see potential customers' power bills.
MXenergyComplianceDepartment
United States of AmericaResponse from MXenergy's Compliance Department
#3UPDATE Employee
Wed, December 07, 2011
Greetings,
MXenergy is one of the largest natural gas and electricity suppliers, serving 15 deregulated territories in the United States and two in Canada. Our goal is to provide our customers with the best prices and service for electricity and natural gas. One of the methods used to inform potential customers of our services is to visit door to door. MXenergy would like to offer our most sincere apologies for any inconvenience caused by the visit of our representative, and we can assure you the purpose of the visit was to explain the service offered by our company.
Should you have any additional questions, please feel free to visit our website, www.mxenergy.com, to learn more about our company. You may also speak to one of our customer service representatives by dialing 800-785-4373.
Regards,
MXenergys Compliance Department
