- Report: #1095988
Complaint Review: My Cruise Connection - Largo Florida
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Author Not Confirmed
Why?
My Cruise Connection
1242 Indian Rocks Road Largo, 33770 Florida, USA
Phone:
7276008085
Web:
www.mycruiseconnection.com
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My Cruise Connection mycruiseconnection.com Daryl Novak, Owner Stole My Cruise Payments Largo Florida
I purchased a cruise from an online advertisement of mycruiseconnection.com, and paid a total of $4,369.92 to Daryl Novak, owner of My Cruise Connection for a January 2014 cruise for myself and my husband on Norwegian Cruise Line. In October 2013, Norwegian Cruise Line notified me that my cruise had been booked, but not paid, and I would lose my cruise if I did not pay the full amount by October 22, 2013. After contacting Daryl Novak many, many times by phone and emails, in which he assured me he would pay NCL the money I had paid to him to obtain my cruise, he never paid even a dime to NCL for my cruise.
Norwegian Cruise Line has dropped this travel agent from their approved agents due to my cruise money not being properly forwarded to NCL, and due to the fradulent actions of my travel agent, Daryl Novak, has allowed me to personally pay the $4,369.92 in order to keep my cruise booking. My credit card has refunded to me my $4,369.92 original payment made to Daryl Novak, so in the end I am not out personally for the theft of funds by Daryl Novak and My Cruise Connection company. I want to do anything I can to stop this travel agent and cruise travel company from taking anyone else's money.
2 Updates & Rebuttals
Gayle
Howell,United States
THIS CASE WAS NOT RECTIFIED!
#2Author of original report
Mon, January 14, 2019
This Case has NOT been rectified! I am the customer that "went on the cruise." Yes, I went on the cruise because I PAID NORWEGIAN CRUISE LINE FOR OUR CABIN A SECOND TIME. The first $4,369.92 I paid to Cruise Connections was STOLEN by Cruise Connecitons' owner, DARYL NOVAK. I had to use my own credit card to pay for our cabin a second time in order to keep my cruise reservation.
Florida Attorney General, Pam Bondi, has barred Daryl Novak from ever again selling any travel product with ANY company, including Cruise Connections, because of his prior theft which included many cruise travelers, including me.
I repeat, THIS CASE HAS NOT BEEN RECTIFIED BY CRUISE CONNECTIONS OR OWNER, DARYL NOVAK.
daryl
merrit island,United States
Problem rectified!
#3REBUTTAL Owner of company
Mon, January 14, 2019
This unfortunate incedent had been corrected and the customer went on the cruise.
