Customer Service Administrator
St. George,#2UPDATE Employee
Wed, April 29, 2009
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links, it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. Unfortunately, we are unable to locate an account for this customer as he has not left his name for us, but, per his statement he contacted our customer service department and we have addressed his concern. For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns. If you've already tried our customer service department and feel like you weren't treated fairly please call me ASAP and I will address your concern immediately. Sincerely, Lin Carlson, Customer Service Administrator