Complaint Review: My Lineage Inc. | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. Mission Statement: 100% Customer Satisfaction 100% of the Time – Swords and Shields crafted by the best swordsmith in Toledo Spain. - San Diego California

Rip-off Report REVIEW / My Lineage's Commitment to Customer Satisfaction

My Lineage Inc. joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ripoff Report

My Lineage Inc. approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at My Lineage Inc. did just that. My Lineage Inc. has gone through great lengths to make sure they try and resolve any and all customer issues. My Lineage has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. My Lineage stated “our company was founded on the ethos of world class customer service - our Mission Statement is 100% Customer Satisfaction 100% of the Time " - we strive for excellence in everything we do and nothing is more important to us than our customers and our people.”

MY LINEAGE INC. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

”My Lineage, Inc. is the largest U.S. based, American owned Heraldry Merchandise Sales company. My Lineage was founded and incorporated in the State of California in 2007 specifically to provide heraldic products to members of the US Armed Services.” The goal at My Lineage, Inc. is to be the liaison to your family history. We hope to create lasting relationships with our customers by delivering the finest quality swords, armor and coat of arms products from all around the world, at competitive prices. Do not be fooled by cheap imitation swords manufactured in China with inferior materials. Our swords are hand crafted in Toledo, Spain using the same techniques from hundreds of years ago. We pride ourselves on standing out in this industry with unsurpassed craftsmanship of our products that will become heirlooms passed down through the generations in your own family. We strive to make your shopping experience a pleasant one and to employ quality customer service that exceeds your standards. We provide a secure and user-friendly shopping cart environment to ensure your online purchase remains safe and worry-free. We expect your items to arrive in perfect condition, and for you to be 100% satisfied with your purchase. My Lineage, Inc. stands behind all of our products. My Lineage, Inc. has an excellent relationship and reputation with the men and women of the U.S. Military. We feel that it is extremely important to honor and support our troops. Helping today's warriors find a link to their ancestors is something we take great pride in. From researching the history of a name to creating quality swords and armor, providing excellent service to our military members is a huge part of our business. We want this to be enjoyable as much as educational for you, so throughout the entire order process of researching your heritage and family name background you will receive updates via email. Headquartered in the Navy and Marine Corps town of San Diego, California, My Lineage has been serving the Armed Services for five and a half years.”

WHY MY LINEAGE INC IS BETTER THAN THEIR COMPETITORS

We stand apart from our competitors in delivery of world class products supported by world class customer service. As a unique benefit to their customers, we also offer interest free financing payment plans. All of their products are carefully packed for safe shipping. They welcome customers to MyLineage.com and look forward to serving them and revealing their legacy.

My Lineage, Inc. / Statement from the President.

” My name is Conor Coffey, President of My Lineage, Inc. 100% Customer Satisfaction, 100% of the Time is our Mission Statement and it echoes through all we do. As company President I can affirm our Mission Statement also applies to our employees who deliver 100% effort, 100% of the time. It is through the dedication and hard work of our employees that My Lineage has managed to sustain an annual average growth of 102% per annum since inception in September 2007.

QUALITY HERALDRY MERCHANDISE 100% Customer Satisfaction 100% of the Time.

”At My Lineage Inc. we pride ourselves in obtaining and crafting the highest quality products delivered with world class customer service and support. All orders are custom made with old world craftsmanship from only the finest materials. We place great emphasis on carefully packaging our products and delivering them to our customers with a reasonable shipping time. We want you to enjoy the end result; thus, we are very thorough and do not rush the process of researching your lineage. Additionally, we don't ship anything that we wouldn't want to proudly display ourselves, so please expect the very best in quality.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, My Lineage is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at My Lineage and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give My Lineage Inc. a positive Rating. My Lineage made efforts to ensure that all customers were satisfied and Conor Coffey assured Rip-off Report that the business model features customer satisfaction as the top priority.

Conro Coffey, President of My Lineage Inc. stated “In striving for 100% customer satisfaction 100% of the time we of course make mistakes and fall short on occasion. When that happens we carefully consider all customer complaints as constructive criticism and where possible use them as tools to improve our customer service. Our customers' satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with My Lineage, Inc. remain strong, consistent and positive”.

STATED IMPROVEMENTS FROM MY LINEAGE, INC.

Their policy is to continually contact customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. When customers' said they access My Lineage's website from their phones and not computers My Lineage listened and developed the My Lineage Customer Support Mobile App to facilitate their interaction. My Lineage is always willing to go beyond the call of good customer service and do whatever it takes to improve customer service for its customers. “My Lineage's Mission Statement is: "100% Customer Satisfaction 100% of the Time." With total commitment to customer satisfaction. we offer a 100% customer satisfaction money back guarantee!”

WHAT TO LOOK OUT FOR IN ANY INDUSTRY

In today's world any company not standing behind it's products and service by offering satisfaction guarantees is not doing its customer or itself any favors. Always look to the company willing to back up its claims with guarantees

. .. “My Lineage, Inc. is the largest U.S. based, American owned Heraldry Merchandise Sales company. My Lineage was founded and incorporated in the State of California in 2007 specifically to provide heraldic products to members of the US Armed Services

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected] This kind of dedication to customer service means that My Lineage Inc. will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with My Lineage, Inc., you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company’s response and to insure customer satisfaction). You can call My Lineage, Inc. directly at 800-868-9405 where a Customer Service Representative will be happy to speak with you.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with My Lineage, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Report’s Corporate Advocacy Program.. please contact us. [email protected]

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with My Lineage, Inc..

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about My Lineage’s Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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