- Report: #1329727
Complaint Review: MyHeritage.com - Internet
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Author Not Confirmed
Why?
MyHeritage.com
Internet, USA
Phone:
+1 877 432 3135
Web:
MyHeritage.com
Categories:
Business Rating:
(0)
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MyHeritage.com Will Never Use Again Nationwide
My child wanted to explore genealogy, so I let her create an account at MyHeritage.com. She used my credit card. She used it for a while, but then became busy. MyHeritage.com as an auto renewal feature set by default. My child did not turn it off and was charged $175.12. Their reasoning is that she had a whole year to turn it off. She is a kid. As soon as I saw the charge, I called. They were willing to refund $61.29. I wanted cancellation and a refund. Not good for customer service. I will never recommend. (Reminds me of the old Columbia House tape thing, and negative option billing.......) I don't mind paying for what I use, but I have no intention of using this service that I have now paid for..... Not good customer service.
