Complaint Review: Myrest.com - Tampa Florida

I completely understand the consumer's plight. The myrest.com people are incredibly rude when you can finally get someone on the phone. The owner, Mr Webb lies like crazy. The fact is his business practices are at best, in my opinion, questionable. His customer service is horrific, and his products are ridiculously low quality. If you check this website under different variations of his name, you will find multiple complaints. Speaking for myself, I have resorted to using this forum under extremely rare circumstances when I have been treated with the utmost disrespect. I'm sure that's the case with most folks who post problems on this forum.

0.00 ====== TOTAL $314.80 His order shows that it was shipped delivered within the promised time frame. You have take into account the days that we missed because of the holidays. I'm attaching a copy of tracking report which was also emailed to him. Tracking number 039595510038190 Signed for by F.RONTDOOR Ship date Jan 13, 2004 Delivery date/Time Jan 16, 2004 12:21 pm Reference number 17859 Invoice number 20084 Purchase order number 20084 Delivery location Belpre Service type Home Delivery Weight 23.00 lbs. Date/Time Status Location Comments Jan 16, 2004 12:21 pm Delivered Belpre, OH 7:48 am On FedEx vehicle for delivery ZANESVILLE - HD, OH 6:17 am Scanned at FedEx destination location ZANESVILLE - HD, OH 5:21 am Arrived at FedEx sort facility ZANESVILLE - HD, OH 3:41 am Departed FedEx sort facility COLUMBUS, OH Jan 15, 2004 2:30 pm Scanned at FedEx sort facility COLUMBUS, OH Jan 14, 2004 8:36 pm Arrived at FedEx sort facility COLUMBUS, OH 3:50 am Departed FedEx sort facility ORLANDO, FL 12:45 am Scanned at FedEx sort facility ORLANDO, FL Jan 13, 2004 8:06 pm Arrived at FedEx sort facility ORLANDO, FL 7:16 pm Loaded onto trailer at FedEx facility TAMPA, FL 5:26 pm Picked up by FedEx TAMPA, FL 4:37 pm Package information transmitted to FedEx TAMPA, FL I will address the statement that he had said that when he tried to check on his order it said there was no order on file with his invoice number. The reason for that was that the old website of 2003 did not have the ability to log into an account. All information was emailed to our customers. On December 31st, we launched our new website which allows all customers to log into their account to view their purchase status at any time. All old order number were converted into new order numbers. If the customer didn't search for "ALL" open orders then the old order wouldn't have shown up. In this case the customer was trying to do a search specifically for the old invoice number which brought back a negative result. As for calling in and not receiving an answer, we have a fully staffed call center that takes every single call that comes in. Call us and just listen to the professional phone system that we've invested thousands on to make sure that every customer is taken care of. I think the reason was simply that he was calling during the Holidays when our offices were closed. If anyone wants personal attention you can call me directly at: 813-247-2337 x 855 - My local business number 800-247-2337 x 855 - My toll free number 813-569-1300 - My Emergency Number that rings directly to my desk. 813-368-6600 - My cell phone 813-925-1448 - My fax [email protected] - My email John Webb Owner - My Rest, Inc. Est. 1992 Member of BBB

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I couldn't let this rest because I knew that this report had no merit. I dug deeper and found out that report was filed by someone from Belpre OH and not from Green OH as the report stated. With that I had two customers from Belpre OH and one matched perfectly with the product description. The report was signed by an Ernie but was really by a customer named Craig Richardson. He placed his order on Friday December 19th - A copy of this email was sent to him immediately. I've attached a copy. -----Original Message----- From: MyRest.com [mailto:[email protected]] Sent: Wednesday, December 17, 2003 7:48 PM To: [email protected] Subject: Thank You for Your Order! -----------------------order Date: Dec 17, 2003 -------------------------- Order Number: 32622 DELIVER TO: craig richardson 716 sycamore street belpre, OH 45714 usa FROM: MYREST.COM 13966 Lynmar Blvd. Tampa FL 33626 USA Voice:Toll Free 1.800.4.MYREST (469-7378) Fax: 813-925-1448 Email: [email protected] FREE-FLOW WaterbedsOnline.com Size: California King - 2100 Qty: 1 at $44.95 :....................................... 44.95 2161 Accutron Digital Heater Qty: 1 at $79.95 :....................................... 79.95 3pcjF 3pc Jumbo Fabric Padded Rails Color: Onyx Velour Size: California King - 1119 Qty: 1 at $149.95 :..................................... 149.95 SBSULiner Heavy Duty Ultra Deluxe Stand Up Liner Size: California King - 2190 Qty: 1 at $39.95 :....................................... 39.95 ------ Subtotal 314.80 Free Shipping within the 48 Contiguous States!! ----------> 0.00 ====== TOTAL $314.80 His order shows that it was shipped delivered within the promised time frame. You have take into account the days that we missed because of the holidays. I'm attaching a copy of tracking report which was also emailed to him. Tracking number 039595510038190 Signed for by F.RONTDOOR Ship date Jan 13, 2004 Delivery date/Time Jan 16, 2004 12:21 pm Reference number 17859 Invoice number 20084 Purchase order number 20084 Delivery location Belpre Service type Home Delivery Weight 23.00 lbs. Date/Time Status Location Comments Jan 16, 2004 12:21 pm Delivered Belpre, OH 7:48 am On FedEx vehicle for delivery ZANESVILLE - HD, OH 6:17 am Scanned at FedEx destination location ZANESVILLE - HD, OH 5:21 am Arrived at FedEx sort facility ZANESVILLE - HD, OH 3:41 am Departed FedEx sort facility COLUMBUS, OH Jan 15, 2004 2:30 pm Scanned at FedEx sort facility COLUMBUS, OH Jan 14, 2004 8:36 pm Arrived at FedEx sort facility COLUMBUS, OH 3:50 am Departed FedEx sort facility ORLANDO, FL 12:45 am Scanned at FedEx sort facility ORLANDO, FL Jan 13, 2004 8:06 pm Arrived at FedEx sort facility ORLANDO, FL 7:16 pm Loaded onto trailer at FedEx facility TAMPA, FL 5:26 pm Picked up by FedEx TAMPA, FL 4:37 pm Package information transmitted to FedEx TAMPA, FL I will address the statement that he had said that when he tried to check on his order it said there was no order on file with his invoice number. The reason for that was that the old website of 2003 did not have the ability to log into an account. All information was emailed to our customers. On December 31st, we launched our new website which allows all customers to log into their account to view their purchase status at any time. All old order number were converted into new order numbers. If the customer didn't search for "ALL" open orders then the old order wouldn't have shown up. In this case the customer was trying to do a search specifically for the old invoice number which brought back a negative result. As for calling in and not receiving an answer, we have a fully staffed call center that takes every single call that comes in. Call us and just listen to the professional phone system that we've invested thousands on to make sure that every customer is taken care of. I think the reason was simply that he was calling during the Holidays when our offices were closed. If anyone wants personal attention you can call me directly at: 813-247-2337 x 855 - My local business number 800-247-2337 x 855 - My toll free number 813-569-1300 - My Emergency Number that rings directly to my desk. 813-368-6600 - My cell phone 813-925-1448 - My fax [email protected] - My email John Webb Owner - My Rest, Inc. Est. 1992 Member of BBB

I searched the database and could not find an Ernie or anyone from Green Ohio. I can only presume that the customer never actually completed their order when they tried online. If they had they would be able to log on at anytime and see the actual progress of their order. Our site allows you to: 1. View your order status at any time. 2. Track the status of your order as it moves within our companys shipping stages. Example, it tells you when someone actually has reviewed your order, puts it in a in progress stage and lastly a shipped stage where you would have access to all of your tracking numbers. If there was a delay on your order we could note it online also so there wouldn't be any delays in communication. All of this information is available to all of our customers. Unlike most sites where you place an order an can only call to check the status of your order. 3. We also offer a toll free number to contact someone in customer service. Sometimes you might have to hold but it's better than being thrown into a voicemail box. If you could not log on with either your log in name or email address then it would be fair to say you never made an order with our company. In this situation I can only assume that the person didn't or this was just put on this site from a competitor who is just trying to slander our company.