- Report: #76081
Complaint Review: MySiteSpace.com - Raleigh North Carolina
-
Author Not Confirmed
Why?
MySiteSpace.com
3200 Wake Forest Road, Suite 202 Raleigh, 27609 North Carolina, U.S.A.
Phone:
919-844-0409
Web:
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MySiteSpace.com ripoff, lack of customer support, ignored requests for cancellation, billed me for unwanted service Raleigh North Carolina
On December 25, Christmas Day, I recieved this email:
*****
Hello,
This is to inform you that your recurring order for MySiteSpace will be billed on 2003-12-29.
Order Number : 37271-R1698671
Card Number : .......####
Expiration: 2*** 07
Amount : $29.85
Company : MySiteSpace
URL : www.mysitespace.com
Email : [email protected]
If you would like to change the card that will be billed, click here:
https://www.2checkout.com/cgi-bin/urec.2c?order_number=1698671
If you would like to report a problem or concern, please click here:
https://www.2checkout.com/cgi-bin/my-order/s.pl?a=37271-R1698671&b=C&c=93CFAAEE2D11B7D0654B44E2E168DC5E
Thank You,
2Checkout.com Inc. & MySiteSpace
*****
Seeing that I no longer had a need for their serivces, I immediately sent out an request on 2checkout.com to not bill me for these charges. In addition, I followed up with this documented email to MySiteSpace.com:
*****
This is my second notice that I no longer wish to have your services as a webhost for http://www.buyonlywholesale.com. Please deactivate my account immediately.
I will soon be needing a new site, and when all is set, I will open a new account at that time.
Please respond back so that I know I will not be billed at the end of this month for the service I will no longer need for the time being.
Thank you.
*****
Seeing that I did my due diligence with giving them in writing my desires to cancel, I enjoyed a magnificent holiday with my family. However, my day turned sour when I recieved this email:
*****
Hello,
This is to inform you that your recurring order for MySiteSpace was billed 2003-12-29.
Order Number : 37271-R1698671
Card Number : .......$$$$
Amount : $29.85
Company : MySiteSpace
URL : www.mysitespace.com
Email : [email protected]
Thank You,
[email protected]
[email protected]
*****
I could not find a number at all to call on the website to request this immediately refunded, so I used whois.net to obtain the information I needed to give them a call. Their answering machine said that there was a lived 24/7 chat service where I could get the help I need, but after searching the site over all I found was a forum, which did not help at all. Apparently the 24/7 only means that I have access to it, and not that service will actually be rendered. So I left a message requesting that this all be undone. And as of yet, I have not heard anything in return.
I feel completely ripped off for a company being so difficult to cancel their service. I was going to need their services again a few months down the line, but they just lost a customer for life.
Shawn
Janesville, Wisconsin
U.S.A.
*****
Hello,
This is to inform you that your recurring order for MySiteSpace will be billed on 2003-12-29.
Order Number : 37271-R1698671
Card Number : .......####
Expiration: 2*** 07
Amount : $29.85
Company : MySiteSpace
URL : www.mysitespace.com
Email : [email protected]
If you would like to change the card that will be billed, click here:
https://www.2checkout.com/cgi-bin/urec.2c?order_number=1698671
If you would like to report a problem or concern, please click here:
https://www.2checkout.com/cgi-bin/my-order/s.pl?a=37271-R1698671&b=C&c=93CFAAEE2D11B7D0654B44E2E168DC5E
Thank You,
2Checkout.com Inc. & MySiteSpace
*****
Seeing that I no longer had a need for their serivces, I immediately sent out an request on 2checkout.com to not bill me for these charges. In addition, I followed up with this documented email to MySiteSpace.com:
*****
This is my second notice that I no longer wish to have your services as a webhost for http://www.buyonlywholesale.com. Please deactivate my account immediately.
I will soon be needing a new site, and when all is set, I will open a new account at that time.
Please respond back so that I know I will not be billed at the end of this month for the service I will no longer need for the time being.
Thank you.
*****
Seeing that I did my due diligence with giving them in writing my desires to cancel, I enjoyed a magnificent holiday with my family. However, my day turned sour when I recieved this email:
*****
Hello,
This is to inform you that your recurring order for MySiteSpace was billed 2003-12-29.
Order Number : 37271-R1698671
Card Number : .......$$$$
Amount : $29.85
Company : MySiteSpace
URL : www.mysitespace.com
Email : [email protected]
Thank You,
[email protected]
[email protected]
*****
I could not find a number at all to call on the website to request this immediately refunded, so I used whois.net to obtain the information I needed to give them a call. Their answering machine said that there was a lived 24/7 chat service where I could get the help I need, but after searching the site over all I found was a forum, which did not help at all. Apparently the 24/7 only means that I have access to it, and not that service will actually be rendered. So I left a message requesting that this all be undone. And as of yet, I have not heard anything in return.
I feel completely ripped off for a company being so difficult to cancel their service. I was going to need their services again a few months down the line, but they just lost a customer for life.
Shawn
Janesville, Wisconsin
U.S.A.
1 Updates & Rebuttals
Marc
Seattle,Washington,
U.S.A.
Just a normal individual trying to succeed in life.
#2Consumer Comment
Wed, July 14, 2004
I recently opened a business and thought that I could create a my website with "MySiteSpace Web Hosting Services" to make more money with my company and not only I was confused on how to use "MySiteSpace Web Hosting Services" but they will not refund my money. From viewing their website, I thought that my purchase would of been a wise choice, but I was wrong. I just want my money back so I can use it towards another company that will be useful and responsive in creating my website. You would think that if a company has a "Technical Support" department, that they would provide a phone number of all to contact the company to answer questions or to walk you through with the troubles you might have. "MySiteSpace Web Hosting Services" should not be in business and should be punish for what they had done to me and other innocent individuals trying to reach their goals/dreams come true.
