- Report: #310473
Complaint Review: Mysoftwareprovider.com - Internet
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Author Confirmed
Why?
Mysoftwareprovider.com
mysoftwareprovider.com Internet, U.S.A.
Phone:
888-846-9590
Web:
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Mysoftwareprovider.com Ripped off by mysoftwareprovider.com but got some refund! Internet
Was trying to download Mozilla for my Mac. Got directed to purchase what I thought was the software but ended up being a bogus annual software support contract. (Was able to download software for free eventually at a different site.) Tried to contact company to cancel contract but never received a return email, nor was I able to find phone contact information through their website or consumer support link. My credit card company was able to provide me with a phone number (888-846-9590), and I was finally able to get a refund (serviced by something called marketbill.com or mymusicbill.com) less a service fee (that was conveniently hidden in a tiny link off the credit card info page). Didn't get all my money back, but at least I'm not out the full amount.
Jackie
Philadelphia, Pennsylvania
U.S.A.
Jackie
Philadelphia, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
We offer Technical and billing support
#2UPDATE Employee
Thu, July 17, 2008
Hi Jackie, Our company works with many different programs, we also have the free programs, but we do not charge members to download them. This company has created original software programs and sells them as well as memberships with technical support included. If you have any concerns about any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. We are sorry for the inconvenience and assure you that we can and will do everything in our power to accommodate you and make sure that you are a satisfied customer. Email: [email protected] Telephone: 1-888-448-6880
