NACE
DOVER,#2REBUTTAL Owner of company
Fri, August 03, 2012
This complaint was filed by Catherine Lockey ! This customer called our office and stated she needed a specific part. Mr. Lockey was given and estimate for that specific part and instructed we would have to send a tech out to her home to diagnose the unit fully. The service fee would be $75.00 and she would be given a complete estimate at that time. The tech found more problems with her unit then Ms. Lockey stated on the phone. She was given an estimate for the total repair . She declined the estimate and when the tech tried to collect the service from her she physically threw him out of her house. the owner of the company called her to advise she still has to pay the service fee, her reply was that she was a blogger and she was going to make his life HELL if he tried to collect! Then Mr. Lockey took the phone and threatened to kill the owner of the company. Ms. Lockey still has not paid the $75.00 service fee.