- Report: #1254105
Complaint Review: Nace Appliance Repair - Dover Pennsylvania
Reported By:
Olia -
New Cumberland , Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Nace Appliance Repair
6621 Old Carlise Rd rear Dover, 17315 Pennsylvania, USA
Phone:
717-467-5738
Web:
http://www.naceappliance.com
Categories:
Business Rating:
(0)
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Nace Appliance Repair Unprofessional – Nace Appliance Repair Dover Pennsylvania
I had an issue with a new fridge it wasn’t cooling, so I called the Samsung manufacturer for a repair (I just had the fridge for 2 months and it’s still under 1 year warranty). They sent Nace Appliance Repair. Technician from Nace came out and checked the temperature inside the fridge and tells me that temp in fridge is 44 and freezer 54, oh really, I said… that’s why you are here… and you need to identify the issue and fix it. Well, to make a long story short, Technician from Nace unscrewed bottom freezer door, than put it back, made 2 dents and slid my fridge to the center of kitchen and said, compressor is hot, let it sit for 24 hours, if within 24 hours it will not cool, then call them back. Okay I said, I signed the bill for $80, and then he run out. Well, I waited 24 hours, nothing happened, actually temp got up to 72 degrees in both fridge & freezer. I called them back, but they said they are not going to comeback and fix this fridge, because I didn’t installed this fridge properly and I don’t have 3 inch’s between the wall and the fridge (btw, I didn’t install this fridge, hhgregg did, and wouldn’t you think they’d know how to install it and level it), and that’s all my fault that fridge no longer working… and manufacturer not going to pay for that. Well, I guess they don’t know if you have 1 year warranty it covers everything, even if it’s a customer fault which wasn’t in my case. So I called manufacturer again and explained the situation and everything, right a way they sent me to a different repair shop, who then identified that it was a defect from the manufacturer and fridge must be replaced with new one. In addition, he said installation has nothing to do with compressor not running properly and etc.
AVOID – Unprofessional – Nace Appliance Repair!!!
