Complaint Review: Nancy's Travel Center Inc and The Ghannam's Group LLC - Greendale Wisconsin

Hello, i would like to file a complaint against the above listed companies Nancy's Travel Center Inc and The Ghannam's Group LLC. My boyfriend David Forray and I were shopping in Southridge mall at 5300 s 76th st greendale WI 53129 when we happened upon Nancys' travel center located in the middle of the mall. We saw an apple vacations neon sign in the upper right window so we went inside to inquire on possible all inclusive vacation packages. We are greeted by the employee there named John Ghannam. He says he is an IATA agent and can help up plan a vacation.

We sit down with him for hours and he finds us an all inclusive vacation to Secrets cap cana in the dominican republic for the dates of feb 26, 2017 to march 2 2017. He told us this was an $8000 trip but he says he was able to discount it down to $5000. He says because he is an agent that he can get us a cheaper deal. We thought we were getting a deal because we have never traveled before and we trusted him. He says the trip for plane tickets and hotel fees would be around $3200 but we have to pay the taxes for the trip separate which are $1800. He said the amounts have to be ran separate for tax reasons. So david gives him his credit card and pays for the trip. We get home and start looking up the resort online. We then see that the whole trip should only be $3200 so we email John and question him. He never emails back and always call us. He stated yet again that the $1800 was a foreign tax fee and we have to pay it prior to the trip otherwise we wont be let into the country. The two separate charges show up on davids statement as one being charged to apple vacations and the tax fee is credited to The Ghannam Group LLC. So david and I trust john so we take our trip.

There were some errors that the hotel made that really ruined our time there so we emailed john. He said that he fired 7 employees and the hotel was fined 1.7 million for all the things wrong with the resort. He said he was able to get us vouchers back totaling about $2000 for our hassle so he plans a new trip for us to NOW resort in puerta vallarta mexico for november 3 through the 8. He again says that he has to charge our card 2 separate times. The trip was $2200 and the foreign tax fee was again $1800. We got a little suspicous of john after some odd things that he said like now claiming we were not forced to pay the tax fee right away and can now wait til we check out of the resort but we risk them raising the taxes because we are in a foreign country and they can do whatever they want so we started calling other travel agents and calling all of the agents on line selling all inclusive resort packages. They all told us that john scammed us. There is no such thing as a foreign tax fee.

We are trying to get our money back but I want to report this man and this company for fraud and theft. John Ghannam's contact numbers are 414-423-0111 abd 224-795-2505.  He never told us of any type of additional agent fee and says that he is paid by the government. His IATA agent id number is 1468485 or 1461214 but i noticed in every voicemail he states a different agent number which proves to me that he is a fraud. I listened to his voicemails over and over and these are the two id numbers i could understand. Please look in to this fraudulent man and company. Who knows how many other innocent people he scammed. I have pics and documents proving my above statement.

Please someone contact me about this. I want to get the word out. We did attempt to get our money back from John and he said he could get a credit back but it will be an IATA credit only so what he said he did was he changed Davids name on the reservation to his own name so he can get the credit. He said he can get in a lot of trouble for this because he is committing fraud but he said someone from IATA might be contacting me so I have to tell them when they call me to say John is my boyfriend.

John also convinced us to purchase an excursion package to do while we were in punta cana at the secrets resort, the excursion was to escape park, the tickets were $200 for 2 people and john charged us an additional $200 for the "foreign tax fee". We ended up not being able to go on the excursion so the park was only able to refund the $200 ticket price and not the tax fee. When we got back to WI and spoke to John, he said we should not have requested a refund in punta cana because he has no way to get back the tax fee.