- Report: #1486560
Complaint Review: Napleton Buick GMC - Schaumburg Illinois
Reported By:
Michael -
Hoffman Estates, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Napleton Buick GMC
100 W Golf Rd Schaumburg, 60195 Illinois, United States
Phone:
847-884-1300
Web:
https://www.schaumburgbuickgmc.com/
Categories:
Business Rating:
(0)
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Napleton Buick GMC Sold me a lemon Schaumburg Illinois
I wish I could give this place zero stars. I just bought his car last month and his car has had problem after problem. Me and my wife contacted the dealer and spoke to sales and service management and they either ducked and dodged us and we left several messages trying to complain and they were either "busy" or not there at the time we called.
We understand the car was bought "as-is" but we feel deceived because we were told the car passed with "flying colors," the service directors words verbatim, and since we bought the car we've had to buy a battery and now a water pump. When I did finally get a hold of someone after leaving several messages the people he talked to in so many words said it wasn't their problem.
Worst customer service and bedside manner ever. I am almost convinced they hid these issues from him because I looked over the fine print in my contract and the water pump was covered under a limited warranty and by the time someone got in contact with us outside that window they said, "water pumps are just one of those things" and it was running perfect at the time of inspection, so they knew what they were doing.
We took the car to several local mechanics for their input and they know now not to send people here because they said the service and sales departments are full of it claiming they were unaware of any defects in the car.
There was only one person who I felt deserved an outstanding review and that person will be remained unnamed because I do not want any retaliation coming to them for this review being posted. We feel completely taken advantage of and believe me will be leaving bad reviews on anywhere we can (yelp, BBB, etc).
1 Updates & Rebuttals
Momo
United StatesThis Is A Well Known Slimeball, BOGUS FEE Dealership...But...
#2Consumer Comment
Sat, October 19, 2019
First, understand I feel your pain but YOU made some major mistakes here. First off, did you actually READ your paperwork BEFORE you agreed to its terms? Do you actually think all the hundreds and hundreds of BOGUS FEES are legitimate?
This chain has a well earned sorry reputation for FRAUD and DECEPTION all over the country. Even if you didn't know any of that, when you saw the BOGUS FEES, that message would have come banging thru loud and clear! Secondly, you agreed to buy this thing "AS IS".
Why would you think you would get free warranty service? Thirdly, they could have given you a warranty, right? When the guy praised this car up and down, did it ever occur to you that if any of that was true, they would very easily warranty the car?
They didn't and wouldn't, so why would you believe anything they said? You can forget the BBB. The BBB is NOT part of ANY government body nor law enforcement body. The BBB has ZERO POWER to do anything. Their ONLY purpose is to SELL their phony accreditations and ratings to anybody who wants to BUY them as well as trying to con the public into thinking the BBB is part of government by calling themselves "the bureau".
Next time, pick a better dealership and remember, the ONLY reason the slime of the car business add these BOGUS fees is because they think the general public is TOO STUPID to figure it out!
