- Report: #659114
Complaint Review: Napleton Chrysler Jeep Dodge of Kissimmee - Kissimmee Florida
Reported By:
radkins -
Plant City, Florida, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Napleton Chrysler Jeep Dodge of Kissimmee
1460 E Osceola Pky Kissimmee, 34744 Florida, United States of America
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Napleton Chrysler Jeep Dodge of Kissimmee Poor Customer Service Kissimmee, Florida
Very disappointed with this dealer. I found a used 2009 Dodge 1500 Laramie they had posted on Yahoo autos for $32599. I emailed about the truck on Tuesday, and said I would be by Saturday to look at it. Their staff replied and said the truck was still there and they needed to liquidate it as quick as possible. Come Friday I was able to leave work early so I could drive to the dealer from Plant City. I emailed the contact person I was talking to let them know I was coming. While I was driving over they called to confirm I was on my way and made an appointment for 7:30. When I get there after my hour drive, I cannot find the truck on the lot.
I went inside the lobby where I asked for the truck. They said they would find it and bring it out front. After 15 minutes they came back and said the Sales manager drove the truck home and it would be back tomorrow. They took my number and said they call me next morning. so I drive my hour back home. Next morning I get a call at 9:59 from a salesman who said he just got in and let him find out where the truck was and he would call back in an hour. Two hours later no call. I call the salesman back on his cell, no answer. I call the dealer, was put on hold by the operator who re-answered the phone because no one including a manager would pick up the phone.
I then call the salesman again who finally answers his phone to be told the truck won't be back until Monday. The Sales manager took the truck home for the entire weekend. I then came online and did a search for the same truck and now they have it listed for $35K. Why did they waste my time driving over there and making an appointment if the truck was not there? Why is a sales manager taking a truck home for a joy ride when they have it listed for sale? Why when I found and called about the ad with the truck at $32k did said truck leave for the weekend and is now listed as $35K?
I went inside the lobby where I asked for the truck. They said they would find it and bring it out front. After 15 minutes they came back and said the Sales manager drove the truck home and it would be back tomorrow. They took my number and said they call me next morning. so I drive my hour back home. Next morning I get a call at 9:59 from a salesman who said he just got in and let him find out where the truck was and he would call back in an hour. Two hours later no call. I call the salesman back on his cell, no answer. I call the dealer, was put on hold by the operator who re-answered the phone because no one including a manager would pick up the phone.
I then call the salesman again who finally answers his phone to be told the truck won't be back until Monday. The Sales manager took the truck home for the entire weekend. I then came online and did a search for the same truck and now they have it listed for $35K. Why did they waste my time driving over there and making an appointment if the truck was not there? Why is a sales manager taking a truck home for a joy ride when they have it listed for sale? Why when I found and called about the ad with the truck at $32k did said truck leave for the weekend and is now listed as $35K?
2 Updates & Rebuttals
Edmunds1975
orlando,Florida,
Napleton Chaz Holt - Pricing Fraud/False Advertising
#2Consumer Comment
Tue, July 08, 2014
I went to Napleton to purchase a new Jeep. The Jeep I wanted was listed on their website for $40,353. I asked them to come down just a little from that price and get back to me with an sale price that was inclusive of "all fees" except tax and tag. They came back in writing with a price of $39,680 plus tax and tag, and told me that included the "lifetime warranty" for $425, even though their website clearly states that "every car purchased from Napleton come with the lifetime warranty. I told Rich, the sales rep that I was looking at other Jeeps and would get back to him.
He warned me to be careful of "other dealers" as the price they say they will give you is often hundreds or thousands below what you end up paying for the car when they add in their "additional fees" And, to make sure I was matching the "final sales price" against his "final sales price."
I used the price of $39,680 in my car search and drove all over Central Florida to dealerships matching their Jeeps, and I could not get the exact Jeep within $1000 of that price. I called Chad Holt, the Sales Manager at Napleton, and told him to get the Jeep ready and we were coming to pick it up. I asked him to confirm the final price of "$39,680 plus tax and tag" and he said, "Yep, $39,680 plus tax, tag and dealer fees. I explained that I already had a final sales quote inclusive of all fees at $39,680 in writing and he proceeded to tell me that the fees included were for "etching $369 and key replacement $299." Two services I was never made aware of at all.
He refused to honor the price I was quoted in writing and said in writing:
"Jeeps have a turnover rate of 23 days, if you don't buy it someone else will"
When asked about the price I was quoted in writing by text from the Sales Rep and presented him with, he said:
"Prove it. Show me an official quote sheet with that price signed by the Manager."
I contacted Chaz twice more offering him the opportunity to resolve the matter fairly and he declined to respond. I then contacted the Owner of Napleton and he declined to respond. Besides the classic "BAIT and SWITCH" pricing tactic they used, the additional problem I have is that I could have bought the same Jeep weeks ago at another dealer, but they were $500 over the price I was quoted by Napleton. If Napleton hadn't defrauded me, I would have purchased the Jeep at a lower price than Napleton's final price.
I believe they purposely used FRAUDULENT PRICING TACTICS to keep me from buying from another dealer and draw me back to them. I searched the internet for information on Napleton and found LITERALLY TONS OF COMPLAINTS from other customers complaining about DEALER FRAUD, PRICING FRAUD and FALSE ADVERTISING. In fact, at the BBB, I found that the government had filed an injunction against them for false advertising.
When I first called Chaz, he told me he would "hook me up" by giving me the Jeep at Invoice. This was the same price listed on the website. When I questioned him about the internet price, he said:
"That's a scam we use to get customers to the dealership, once their here the price goes up a few thousand dollars, read the fine print."
It seems like this goes hand in hand with all the other complaints of fraud. These guys will lie cheat and steal. Anything to get your money. I would pass on Napleton and try Greenway on Colonial Rd.
Jim
Orlando,Florida,
USA
You Were Incredibly Lucky!
#3Consumer Comment
Sun, November 07, 2010
Wipe out forever and ever the possibility of doing business with ANY Napleton dealership! The complaints are endless. If you would have completed this sale, they would have LIED to you about the price but then made up the difference by charging you a BOGUS, ADD-ON, PHONEY FEE. NAPLETON does not have the HONESTY nor INTEGRITY to quote and accurate price. Instead, they LIED about the price to get you interested and then SCAM YOU with the bogus fee.
Take your business elsewhere...to any dealership which does not play the BOGUS FEE SCAM.
