#20
Mon, September 16, 2002
On Friday the 13 of September, 2002 I called the FBI and filed a claim against NACS. While I actually don' have any proof that they are going to leave me hanging yet, the fact that they took my money without my permission is a crime in and of itself.
The agent told me to call them and ask for the name of the person I spoke to as well as the first and last name of a supervisor. First thing they did when I called (this was after being on hold for 11 min.) was ask for an authorization number which I never recieved.
Then they asked for my social security number. I refused to give it to them. Finally I gave them my zip code, phone number, and name, but, what do you know, they had no record of me. Then the lady on the phone told me that without my social security number or a faxed copy of my bank statement, there was no way for them to track down my account information.
So, I demanded to talk to a supervisor. The lady's reply was that she would have to be able to access my acount in order to do that, and well, we already covered that. I demanded to speak to a supervisor at least three times. Finally the lady said she was going to hang up on me, and once again, I requested to speak to a supervisor, and I was hung up on.
Of course I relayed this information to the FBI. My bank is now attempting to get my money back. Hopefully, something can be done.