- Report: #327106
Complaint Review: National Credit Systems - Atlanta Georgia
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Author Confirmed
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National Credit Systems
PO Box 312125 Atlanta, 31131 Georgia, U.S.A.
Phone:
800-459-1539
Web:
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National Credit Systems Fraud, no communication Atlanta Georgia
For roughly six months we reported poor maintenance or hazardous conditions to the staff of the Marquis at West Village, in Dallas, TX; and to the corporate office of CWS Apartments, in Austin, TX. These reported conditions included open and unlocked doors to fire control rooms and rooms containing hazardous chemicals which is obviously a fire hazard or could be dangerous to children. Other problems included pool chemicals being poured into flower beds, broken trash chutes, live electrical wires exposed, etc. The final straw was when a 4 foot by 3 foot section of mold appeared on the ceiling of our bathroom. We tried for weeks to get the staff to remove the sheetrock and replace to no avail. Eventually they just painted over it and the mold started growing back. After an unlawful entry attempt by the DFW territory director Candy Maxey we made the decision in conjuction with a job relocation to break our lease.
After much discussion we agreed to an early termination fee of $5018.20. Though we paid this amount and have copies of cancelled checks and bank withdrawals proving as such, National Credit Systems (NCS) in Atlanta, GA contacted us stating we never paid the amount. We've placed 17 phone calls to CWS (Marquis at West Village, and to the corporate office) but none have been returned. In addition we've placed calls to NCS but are told by each representative they are just a secretary and we have to leave a message. In each case we've never received a return phone call. We've finally started sending certified letters, including one with copies of the cancelled checks but have never received a response other than a new invoice with the same amount.
We personally believe this issue is out of hatred and spite we raised issues of unethical behavior dating back to March, 2007 carried out by Joe Krumrey (apartment manager) and Matt Cain (assistant apartment manager) to CWS corporate officials. The invoice doesn't even have the correct dates of move-out or dates of notification of intent to leave.
All that we've asked for is open communication to resolve this issue but no one seems to care or return our calls/letters.
Cajock
San Diego, California
U.S.A.
After much discussion we agreed to an early termination fee of $5018.20. Though we paid this amount and have copies of cancelled checks and bank withdrawals proving as such, National Credit Systems (NCS) in Atlanta, GA contacted us stating we never paid the amount. We've placed 17 phone calls to CWS (Marquis at West Village, and to the corporate office) but none have been returned. In addition we've placed calls to NCS but are told by each representative they are just a secretary and we have to leave a message. In each case we've never received a return phone call. We've finally started sending certified letters, including one with copies of the cancelled checks but have never received a response other than a new invoice with the same amount.
We personally believe this issue is out of hatred and spite we raised issues of unethical behavior dating back to March, 2007 carried out by Joe Krumrey (apartment manager) and Matt Cain (assistant apartment manager) to CWS corporate officials. The invoice doesn't even have the correct dates of move-out or dates of notification of intent to leave.
All that we've asked for is open communication to resolve this issue but no one seems to care or return our calls/letters.
Cajock
San Diego, California
U.S.A.
3 Updates & Rebuttals
NCS Employee
United States of AmericaResponse from National Credit Systems
#2UPDATE Employee
Fri, October 07, 2011
Sir,
I see that this is an older posting. If you a still have an unresolved issue with National Credit Systems, we encourage you to contact our office via telephone or in writting to:
National Credit Systems, Inc.
P.O. Box 312125
Atlanta, GA 31131
Cajock
San Diego,California,
U.S.A.
Follow-up
#3Author of original report
Sat, April 19, 2008
Yes, I have the termination agreement in writing and I have saved emails from the apartment director and Dallas/Fort Worth director acknowledging the termination agreement and dollar amount as well.
John
Louisville,Kentucky,
U.S.A.
RE:
#4Consumer Comment
Fri, April 18, 2008
I hope you got the terms of this termination fee in writing...If you didn't, there's nothing to stop the collection agency from coming after the actual total amount due for the rent...
