- Report: #1308403
Complaint Review: National Discount Stores DBA National Boat Covers - Carlsbad California
Reported By:
Ron and Marie F -
Southampton, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
National Discount Stores DBA National Boat Covers
2270 Cosmos Court #100 Carlsbad, 92011 California, USA
Phone:
800-616-0599
Web:
www.nationalboatcovers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Discount Stores DBA National Boat Covers-Anthony who answers the phone ORDER TAKEN INCORRECTLY AND THEY WON'T RECTIFY AND ANTHONY CONTINUES TO HANG UP ON ME Carlsbad California
Ordered a boat cover from Anthony at National Boat Covers. I told him my boat type and size. I told him to order a specific V Hull Center Console cover in black for an 18' Robalo boat with a 96" beam with low or no bow rails. The email verification of the sale showed ANTHONY ordered a different boat and it was a BAY boat. Windstorm Semi Custom Boat Cover For BAY BOAT - Rounded Bow, Center Console, Low or No Bow Rails. This is NOT what I ordered. I have tried to cancel with Anthony and he has insulted me and hung up on me. He sees my phone number and picks up and puts the calls on hold again. Anthony is the ONLY person working at this place it seems. BEWARE! do not order from this place. He is rude, can't follow directions and it will cost you big time.
I am now getting in touch with the Better Business Bureau because on their site they say they are BBB accredited yet you can not find them or their parent company on the BBB. I am not going to let this go. This kind of rip off is not right. BEWARE. Don't fall for these lies
1 Updates & Rebuttals
RESOLVED!!!!
#2Author of original report
Fri, June 03, 2016
To anyone who needs to feel comfortable with this company...PLEASE read the update.
We were contacted by Dave Chavez who is the manager. He was complete Customer focused and has fixed our issue. We are so comfortable with working with him that we are even ready to business with him and the company!
They listened. They fixed the issue!!
Thank you
Ron
Southampton Pa
