Complaint Review: National express moving company - Miami Florida

 I was quoted 3138.00$ for our move from NC to Fl. Specifically quoted for 1618 cubic feet and a 28 foot semi trailer . Then the horror began . It was a long distance move for our family . We were prepared like pros for this move . The movers showed up a day and a half late . With a 26 foot budget truck and one mover . It took 3 days to load my already packed and disassembled belongings in the truck . Things were broken and damaged before ever hitting the truck . I took pictures and contacted the manager immediately . After 3 days in a hotel at my expense due to the length of the loading and the fact they were a day late we finally made the move . When delivering my items , many things were missing as well as damages . And by damaged I mean completely destroyed . They kept assuring me everything was insured and would be replaced to take photos . So I did , of everything . Three movers came to unload and refused to bring items to the spot in the house is like them . They unloaded everything to the garage and told me good luck . Then they proceeded to ask me for a tip . I gave them one , he let me know it wasn't enough and I was ridiculous . Wasn't my first time dealing with someone who offered poor service , felt entitled , and had no tact so this didn't bother me one bit . They tried to charge me additional money for the move . I explained that they sent a smaller truck than I was quoted for and I was not going to pay for space on a truck I didn't use . I called budget truck rental , who THEY rented the truck from to confirm that trucks size based on vin and registration number . I also physically measured the truck with a tape measure to be sure it was indeed not the 28 foot trailer I was quoted . They only sent one mover was quoted two and lets not even mention the money I spent on hotels while I was waiting for the movers who came a day late while all of my belongings were disassembled , packed and waiting . The manager was only quick to change his request for additional money when I threatened legal action . After all we did have a CONTRACT stating specifics . He knocked down my total to $3000.00 even from $3138.00 because I had to pay for hotels etc . I had been advised the insurance claim would take up to 30 days , so I patiently waited . 45 days later I called to inquire , nobody knew anything about it . None of the people who worked there when we made the move are there anymore . The new manager Mike yelled at me and told me I was crazy to ask for any sort of reimbursement and they didn't owe me anything . That actually I owed them the 138$ they discounted my move . I sent him the adjusted invoice , closed invoice and receipt showing a zero balance and let him know I didn't owe him anything . He threatened to sue me for non payment . When all is said and done o have about 1800$ in damaged and missing items without resolution other than a lesson learned . We have moved 4 times in 2.5 years all long distance moves . This is the first time I was taken advantage of . I have contacted an attorney for a consultation on my options considering we had a contract that was not upheld and insurance was a part of that contract . I have filed a complaint with the BBB , and wrote reviews anywhere that will listen .