John
Largo,#2UPDATE EX-employee responds
Sun, March 01, 2009
REFUND Instructions that work. Call customer retention 800-301-6247 or 800-325-3155 or 727-524-3600 or 727-535-0205). If REP isn't helping HANG UP and call again. Following data came from a customer retention employee: ""When someone threatens to call their credit card company, and REVERSE THE CHARGE, and call the Better Business Bureau, and the Attorney General, and their lawyer, and the AUDIT BUREAU OF CIRCULATION, we CAN NOT try to 'save' the account - we must go straight to cancelation with a full refund."" 'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION because our job is to get customers not to cancel. We get commission based on 'cancel requests' not granted. We follow scripts and make offers to avoid cancelation. First we try to spread payments out or give them 4 years for the price of 3....and so on. For people turned into a collection agency tell them you cancelled or that you want to cancel. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and want your account closed. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus Also if you waited too long to cancel the first year you can still cancel years 2 and 3 and 4. NME DOES NOT pay for those years until the year begins. They can cancel any later year that has not started and if the phone rep says otherwise they are lying.