- Report: #1470593
Complaint Review: national moving and storage - Hollywood Florida
Reported By:
Esther -
Sayville, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
national moving and storage
3040 North 29th Ave Hollywood, 33020 Florida, United States
Phone:
1.888.668.3717
Web:
www.nationalmoving.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
national moving and storage national moving and storage Run. Run away from doing business with this company. Run far, run fast. Learn from my mistakes. Hollywood Florida
I was excited to book w/this company after looking at several other options. They were not the least nor the most expensive quote I received and their stated policies fit with my moving needs and, frankly, my moving fears (being told one thing but later getting rooked on the back side of a move). Within just less than 24 hrs of my scheduled pick-up, I received an urgent VM instructing me to call them. I did and was told they "had no available trucks for [my] scheduled pick-up" the following day. I was not told the issue was due to fleet breakdowns, simply that no truck was available for my month+ scheduled move. I didn't get a definitive answer that my pick-up was scraped until 3 phone calls in 5 hours from me (no promised call backs from them). I had to reschedule my move--not easy or wanted.
When my new pick-up date arrived, I still had difficulty getting phone confirmation (no promised call back again) that my pick-up was going to happen. When my pick-up did take place, I was informed later that day by the move crew driver that my already packed-but-not-boxed belongings required 36 boxes, tape, and other supplies in addition to more truck space than estimated to the tune of 45% cost increase OVER my original estimated move cost despite the driver referring to mine as a "small move". Less than 24 hrs after being told my move cost will now be 45% over my quoted amount, I've now received a phone call *and* an e-mail from an individual I've had zero contact with prior to today (sure--now they'll call me) and demanding payment per their policies, of course, for about a third of the overage costs or I will have to pay a daily $25 penalty fee while my belongings are essentially held hostage. Nightmare.
