Complaint Review: National Recovery Network - Scottsdale Arizona

On or about June 5, 2008, Tena Gash contacted National Recovery to obtain information regarding the recovery of her 2004 Dodge Ram 1500. She spoke with our sales department. She was quoted a base fee dependent upon the degree of difficulty. On June 5, 2008 at 1:55 PM Tena Gash submitted an assignment for the repossession of the 2004 Dodge Ram 1500. Prior to submitting the assignment, Ms. Gash must accept our Terms and Conditions before clicking on the I Agree button. Client agrees and understands that each recovery is unique and NRN LLC's base fee DOES NOT INCLUDE hardcore skips, investigation, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLC's final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLC's base fee is just that, a base fee, and the level of difficulty and expenses encountered engaging in the recovery will result in an increase in the final charge to Client. Immediately upon receipt of the assignment our data entry entered the assignment into our system as well as emailed the instructions to not initiate or accept any communications from the Debtor (Scott Miracle) also sent were your login and password and information as to how to track your case on line. The account was then forwarded to our In-House Investigator. As to your complaint, I received an e-mailtelling me what my case number was and the website to view and check the status of my case. After several attempts to access this site, I couldn't get in no matter what I tried. The username and password that was supplied to me didn't work and I kept getting an invalid username or password error. I tried again the next morning and it still didn't work so I sentanother e-mail telling her my username and password still didn't work While NRN acknowledges our turnaround time on consumer inquiries can use improvement, Ms. Gash you did have phone and email contact with our office. The Operations Manager spoke to you and relayed your concerns onto our Investigator and Field Agent. NRN has numerous emails of correspondence from you regarding your case. I point out that just because you did not see updates on our online tracking does not mean your case was not being worked. This was explained to you, as by your own admission in this complaint that our employee told you that the investigators were looking for it but the person was not parking the vehicle at the location I previously gave to them. You also state, So, I took some personal initiative and gave all the known locations that he hangs out at But you fail to state that you withheld this information until the seventh day after you submitted your assignment. Giving our office known locations where he hangs out is not a guarantee your unit was there. Again I point out our terms and conditions are clear, NRN LLC's base fee is just that, a base fee, and the level of difficulty and expenses encountered engaging in the recovery will result in an increase in the final charge to Client. We recovered your vehicle June 12, 2009, eight days after your submission. Our office then invoiced you based on the degree of difficulty which is outlined in our online contract in which you had to accept prior to submitting your assignment. Our invoice clearly stated 10 days free storage. Storage is a courtesy that NRN provides' to our clients so our office has time to invoice our clients, our office has time to file paperwork with other agencies (if applicable) our agents have time to inventory debtor property (if applicable), cut keys if necessary and our clients have time to make arrangements to satisfy the invoice and pick up the recovered property from our secured lot. As to your complaint regarding not knowing the location of your vehicle, it is NRN's policy to not release the location of a vehicle until the invoice is paid in full. Understand the reason for this policy is for the protection of our field agents in an effort to keep the peace from angry debtors and keep our agents and their property safe from harm. As far as your complaint regarding picking up your vehicle, NRN prearranged your pick up date and time with our agent, yes, our agent was out of town however he had made arrangements for another person to meet you at the lot itself at the designated pickup time. Had you followed our instructions there would have been no issue. In conclusion, Ms. Gash you are not our only client, NRN recovers over 25,000 vehicles a year. NRN performed a service for you in a highly emotional situation in which you allowed an ex-boyfriend to keep a vehicle in which you purchased therefore putting yourself in a vulnerable situation credit wise. Though we have sympathy for your situation, NRN was upfront in our Terms and Conditions agreement and billed you according to the degree of difficulty in the case. On June 15, 2008 at 6:54 PM, Ms. Gash YOU emailed our General Manager and the first sentence read as follows: I wanted to extend my personal thanks for finding my truck in this most difficult time for me. We did receive your payment and have released your vehicle back to you.

Ms. Leah Myers, As to your allegations National Recovery Network Artifice to Commit Fraud Scam etc. Ms. Leah Myers, in law, Defamation of character is the communication of a statement that makes a claim, expressly stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image. Most jurisdictions allow legal actions, civil and/or criminal, to deter various kinds of defamation and retaliate against groundless criticism. You and your husband Philip hired our company in Dec. 16, 2008 to recover a 2004 Jeep Grand Cherokee from Patricia Hulse due to her default on a personal loan provided to her by your husband. Prior to submitting the assignment, Philip had to accept our Terms and Conditions before clicking on the I Agree button. Client agrees and understands that each recovery is unique and NRN LLC's base fee DOES NOT INCLUDE hardcore skips, investigation, fraud, identity theft, criminal enterprise, national database charges, etc., and that NRN LLC's final invoice is based upon the degree of difficulty in the recovery and the means necessary to recover your particular collateral. NRN LLC's base fee is just that, a base fee, and the level of difficulty and expenses encountered engaging in the recovery will result in an increase in the final charge to Client. On Feb. 23, 2009, Leah you sent over a request which stated, I, Leah Myers and my husband Philip Myers are no longer requesting services from National Recovery. The vehicle in questions has been recovered. Upon being notified of the cancellation, the case file is sent to our billing department and billed as a Positive Resolution per our Terms and Conditions below: I further agree that by submitting this form, I affirm my legal entitlement to possession of the above described collateral. It is NRN LLC's assumption and assertion that Client is contracting with NRN LLC to legally secure property, which Client is legally entitled to, therefore it is agreed by both parties that this contract will be in full effect for a minimum of one hundred and twenty (120) days. Any attempted cancellation of this contract will be considered a positive resolution and you will be billed at a base rate plus any additional expenses and charges, if incurred. You were billed accordingly. As to your allegation hiring collection Attorneys yes, we do have collection attorneys to handle cases such as yours when a client fails to pay. As to your allegation regarding Civil lawsuits in Maricopa County Courts, many of which they have lost Leah, this is an untruth. As to your other allegations, Leah because you are upset over having to pay (a reduced settlement) as per the signed written contract you are maliciously attempting to defame the characters of our employees by spreading untruths. National Recovery Network LLC recovers nearly 25,000 pieces of collateral a year and the difficulty varies in each case. I point out, Leah that your husband Philip made a conscious choice to sign up with our company, we were hired to do a service, we were actively working towards recovering your vehicle when you took matters into your own hands involving other entities. Though we are happy you have possession of your vehicle, we did incur expenses and you were billed accordingly. Our terms and conditions are clearly written and easily accessible and can be viewed on our website nationalrecoverynetwork.com. In closing, it certainly is not our goal to have economic gain from a clients' cancellation, the only reason we have a clause in our contract in place is to avoid situations of clients wasting our Investigators valuable time in assisting sincere clients with their recoveries. Our records indicate this account was settled for a reduced amount of $499.00. and we have closed it as Paid in Full. Our office retains Corporate Attorneys for situations such as yours in the threat of a lawsuit.

PLEASE ASK THE EDITORS PERMISSION TO CONTACT "US", WE WANT TO CONVERSE WITH YOU!!!!

PLEASE ASK THE EDITORS PERMISSION TO CONTACT "US", WE WANT TO CONVERSE WITH YOU!!!!

PLEASE ASK THE EDITORS PERMISSION TO CONTACT "US", WE WANT TO CONVERSE WITH YOU!!!!