Complaint Review: National Restoration Specialist - 4861-B Telsa Drive Bowie Maryland

I was a manager for National Restoration Specialists, Inc. (NRSI) for about four years. I managed offices in Omaha, NE, Amelia, VA and Norfolk, VA. I was also production manager in Omaha and Amelia. The offices where I was in charge of production had no problems because we made sure the work was completed to everyone's satisfaction. The problems started to surface in the Norfolk office where NRSI set up an operation to deal with the damage from Hurricane Isabel. I left the company several months later when it became evident the work was not getting done in spite of daily calls to the main office as to the location of the many crews that were on their way. I stopped hiring salespeople because I could not look them in the eye and tell them everything was OK. The deposits were being collected and the work was not getting done. Since this is my home town I could not abide the treatment of the customers. I quit with $60,000 being owed me, much of it personal expenditures to keep the office open. We did not even have a checkbook in the office, everything was paid out of the main office in Bowie. Mr. Rick Pirozzi, the owner of NRSI is completing a 13 month federal prison sentence for 'diverting' almost one-half million dollars in deposits for his own use. I was a witness for the prosecution as can be verified by contacting Mr. Alan Salisbury, the federal prosecutor in Norfolk, VA. I was never accused of any wrongdoing and was one of the star witnesses. The ghost of NRSI continues to haunt me as I recently had a prospective employer question my past as a result of a ripoff report that named me as an office manager. There were no problems in my offices and I am not named in any of the justifiable ripoff reports as one of the bad guys. Thanks Rick.

Scott Stangle claims to be an innocent subcontractor but I have filed my own report about him. He ripped me off for 1200.00 dollars I earned as a subcontractor for him. Dogs lie together!

National Mold Specialists, LLC Scott Stangle, Manager 7526 Connelly Drive, Suite H Hanover, MD 21076 Tel: 410.553.9331 1877-665-3545 Fax: 410.553.9721 Strategic partner to NRSI It appears this man has also been frauded by NRSI.I got this info on the internet, and he states he was never a manager for NRSI. I understand he is the manager of a mold specialist company. I could be wrong. But it seems NRSI took it upond themselves to list his company as part of their own. If that is the case then he should not be listed here.

In Aug 2004 my husband told me he was going to side the house himself. He told his job he needed 2 weeks off to side the house. The insurance company Safeco had not paid all of the claim. There was still $6000.00 allowed on the claim. My husband decided since he couldn't get NRSI to do the work he would do it himself. I too took off of work to help him. I hung the Tyvek and the foam board and he nailed on the siding. I also washed the siding before we hung it. After setting in the drive for one year it was very dirty. We had to buy a power washer too to get it clean on our expense. As we were doing the work the mail man came to us with a certifed letter. The supply company ABC supply was putting a lien on our house! because NRSI had not paid for the materials. The same stuff in the pictures that had been setting in our drive for a year. Well I must say ABC Supply is a much better company. The woman we worked with told us that if we could prove we paid NRSI for the materials they would not put a lien on the house. Luckily I saved every document I had from them. I had a receipt signed by Terry Frank. Please note it was just a paper with there name on it and the BBB symbol(see the fraud comments from the BBB above). ABC accepted the proof and removed the lien. A few days later we finally got a call from NRSI. It seems the windows we had ordered were not included in the down payment. The man stated we owed NRSI $1000.00! My husband who is very mild and gentle went off on the guy. Told him he was not paying one cent to him. The he proceded to tell him how we were siding our house ourselves, and that we was loosing $1000.00 a week in pay. The man stated he was going to close the books on this job. Ya think? my husband said. It took us three weeks to finish the house. We had to ask our employers for another week off. I am over 50 years old this was no small job to me. My husband is very handy but it was a difficult job for him too. We finished it the Saturday before Labor day. It was finally over. The following monday I got a call from some contractor. He stated NRSI hired him to do our siding. I told him there was no work here for him, and to tell NRSI they were never to bother me again. After we went throug all this I submitted the receipts to Safeco Insurance for the remainder of the claim. They only paid us $3000.00. They stated because we did the job ourselves they would not pay us what they would pay a contractor. They paid us for some the added materials we had to buy, and $10.00 an hour for our labor. The adjuster Karel Mienhart said since we weren't contractors so we didn't have the overhead they do. I told him it took us three weeks of work 7 days a week, 12-14 hour days. He said that it didn't matter. A contractor would have had the job done in 2-3, 8 hour days. So he could not pay us for all three weeks. All I can say is never do business with NRSI, and if you have SAFECO insurance cancel it and go with State Farm. If you have SAFECO insurance and you get Karel Mienhart for the adjuster, you will be ripped off. I hope someday Mr Mienhart needs something from me. I will spit in his face. If you see him please do the same.

I was NEVER A MANAGER OR AN EMPLOYEE OF THIS COMPANY - I ONLY HAD A SUBCONTRACTOR RELATIONSHIP. My only affiliation with the company reported in this document was as a SUBCONTRACTOR out of their office in Bowie, MD. As a licensed subcontractor, I was responsible for coordinating repairs that were approved by insurance companies for storm damage to properties. When this company started to have financial problems and could not pay for my services, I ceased my relationship with the company IN MARCH 2003. I had to hire an attorney to sue this company for the money they owned me. I had several previous customers call me to check the status of their repairs. I told them I was no longer involved with the company and that they should file a claim with the BBB and the MHIC. I do not know why this company listed me a manager of their Mold Office, however, I was NEVER a manager, nor would have wanted to be manager for this company, and I have never even seen the "Mold" office shown in the report. For a short period of time (less than 6 months), this company carried me on their health insurance plan. The plan was cancelled by the company. This is the only reason that I can think of as to why they would list me as a manager. I was NEVER A MANAGER OR AN EMPLOYEE - I ONLY HAD A SUBCONTRACTOR RELATIONSHIP. The report in this document also makes reference to a "Scott" in regard to work done in Illinois. I do not know what this "Scott's" last name is, but it is not me as I never worked in any location but Maryland. I would like this website to remove my name from this report as it is falsely reported. I do agree that this is a dishonest company because of how they treated me. When I tried to get the money they owed me for my services, I was informed that the company had filed Bankruptcy. Scott Stangle

NATIONAL RESTORATION SPECIALISTS, INC. 5521 Chatford Square (local sales office) Columbus, OH 43232 View Location Map Original Business Start Date: 6/1/1998 Local Business Start Date: 1/1/2003 Type of Entity: corporation Principal: Richard Pirozzi, President Local Phone Number: (614)755-2825 Fax Number: (614)751-9750 Email Address: [email protected] TOB Classification: Construction & Remodeling Services The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership In August 2003 it came to our attention that this firm was claiming on its Receipt For Funds to be affiliated with the Better Business Bureau, which was not true. Our office requested the firm remove its references to the BBB from its materials, which the firm agreed to do as of October 2003. The matter is resolved. Customer Experience In the last three years the Bureau has processed complaints on this company which were resolved. Two complaints were closed as unresolved in that our office was unable to mediate a resolution acceptable to both parties. Ten additional complaints involving repairs were closed unanswered and unresolved. Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Telephone Numbers (301) 296-4411 (301) 860-1300 (309) 693-7390 (410) 533-9331 (615) 494-3808 (703) 392-9612 (805) 561-2905 (888) 879-8389. Additional Addresses 16217 Goodges Bridge Road, Amelia Court House, VA 23002 4861-B Telsa Drive Corporate Office Washington DC Area, Bowie, MD 20715 (301-860-1300) 7130 North Terra Vista, Chicago, IL 60614 Virtual Office, Elizabethtown, KY 7526 Connelly Drive, Suite H, Hanover, MD 21076 8807 Sudley Road, Manassas, VA 20110 Virtual Office, Minneapolis, MN 826 Memorial Blvd, Suite 108, Murfreesboro, TN 37130 Virtual Office, Omaha, NE Virtual Office, Phoenix, AZ Virtual Office, Rockford, IL Virtual Office, St. Louis, MO . Company Management Richard Pirozzi is listed as President of National Restoration Specialists, Inc., a company incorporated in the state of Virginia and doing business from an address on Chatford Square in Columbus, Ohio, and addresses in Illinois and Maryland, and with the web address: www.nrshome.com, according to information supplied by the firm to our local Better Business Bureau in March 2003. The company website reports that Richard Pirozzi doing business as National Restoration Specialist, Inc., has corporate offices in Bowie, MD, and other offices in the states of MD, VA, OH, IL, KY, MN, NE, AZ, IL, MO, Government Actions According to the information we have this time, on May 11, 2004, the Ohio Attorney General's Office filed a complaint in Franklin County Common Please Court alleging that National Restoration Specialists, Inc., violated the Ohio Consumer Sales Practices Act and the Ohio Home Solicitation Sales Act when entering into contracts to provide home improvement goods and services to consumers who typically suffered damage to their homes due to severe weather. The complaint states that National Restoration Specialists accepted substantial downpayments or full payments and failed to: deliver contracted services; return downpayments in a timely manner; provide services in a competent workmanlike manner; provide notices of cancellation; honor valid notices of cancellation; provide estimate choice forms or estimates of costs; and provide itemized descriptions of goods and services. The state is seeking a judgment ordering National Restoration Specialist to reimburse persons damaged by illegal conduct, remove any mechanic's liens placed on the property of consumers who entered into a contract or transaction with the company that was in violation of Ohio law, and pay civil penalties of $25,000 for each violation of Ohio law. The complaint remains pending before the court at this time, according to the information we have in our Bureau files. We will update this portion of the report, as further information is received. For further information regarding this government action you may wish to contact the: Ohio Attorney General's Office Consumer Protection Section at 614-644-9618 or 30 E. Broad St., 14th Floor, Columbus, OH 43215-3428; or the Franklin County Common Please Court, Civil Division, at 614-462-3621, 369 S. High St., 3rd Floor, Columbus, OH, 43215, regarding Case Number 04CVH055079. Additional File Information The Bureau has requested clarification from Richard Pirozzi regarding National Restoration Specialists on Chatford Square in Columbus, Ohio, and affiliation with business activity involving the same principal and/or business name in other states. To date we have not received an adequate response. The report on the corporate headquarters of this business is developed and maintained by another BBB office. As BBB reports are subject to change at any time, our local BBB accesses the most up to date report on the corporate headquarters of this business online directly from the website of the Better Business Bureau that issues the report. You may also view a report anytime online for local businesses as well as businesses located outside of Central Ohio by visiting our website. From our website at www.centralohiobbb.org, select the option to get a company report. Conduct a local search for Central Ohio businesses. Or conduct a national search to link to reports issued by any other BBB across the United States and Canada. Telephone, address, website and email contact information for other BBB offices are also accessible online anytime by visiting our website and conducting a search to locate a BBB by zip code, city or state. If you do not have access to a computer and the internet and would like one of our local BBB staff members to provide the information to you over the phone or through the mail, please call our office at (614)486-6336 or (800)759-2400 between 8 a.m. and noon or between 1 p.m. and 4:30 p.m. Monday through Friday. This report is not to be used for sales or promotional purposes. Report as of: 8/22/2004 Copyright: 2004 BBB of Central Ohio, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. For further information, please read the following publications, provided by the Council of Better Business Bureaus: Tips on...Home Improvements

NATIONAL RESTORATION SPECIALISTS, INC. 5521 Chatford Square (local sales office) Columbus, OH 43232 View Location Map Original Business Start Date: 6/1/1998 Local Business Start Date: 1/1/2003 Type of Entity: corporation Principal: Richard Pirozzi, President Local Phone Number: (614)755-2825 Fax Number: (614)751-9750 Email Address: [email protected] TOB Classification: Construction & Remodeling Services The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership In August 2003 it came to our attention that this firm was claiming on its Receipt For Funds to be affiliated with the Better Business Bureau, which was not true. Our office requested the firm remove its references to the BBB from its materials, which the firm agreed to do as of October 2003. The matter is resolved. Customer Experience In the last three years the Bureau has processed complaints on this company which were resolved. Two complaints were closed as unresolved in that our office was unable to mediate a resolution acceptable to both parties. Ten additional complaints involving repairs were closed unanswered and unresolved. Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Telephone Numbers (301) 296-4411 (301) 860-1300 (309) 693-7390 (410) 533-9331 (615) 494-3808 (703) 392-9612 (805) 561-2905 (888) 879-8389. Additional Addresses 16217 Goodges Bridge Road, Amelia Court House, VA 23002 4861-B Telsa Drive Corporate Office Washington DC Area, Bowie, MD 20715 (301-860-1300) 7130 North Terra Vista, Chicago, IL 60614 Virtual Office, Elizabethtown, KY 7526 Connelly Drive, Suite H, Hanover, MD 21076 8807 Sudley Road, Manassas, VA 20110 Virtual Office, Minneapolis, MN 826 Memorial Blvd, Suite 108, Murfreesboro, TN 37130 Virtual Office, Omaha, NE Virtual Office, Phoenix, AZ Virtual Office, Rockford, IL Virtual Office, St. Louis, MO . Company Management Richard Pirozzi is listed as President of National Restoration Specialists, Inc., a company incorporated in the state of Virginia and doing business from an address on Chatford Square in Columbus, Ohio, and addresses in Illinois and Maryland, and with the web address: www.nrshome.com, according to information supplied by the firm to our local Better Business Bureau in March 2003. The company website reports that Richard Pirozzi doing business as National Restoration Specialist, Inc., has corporate offices in Bowie, MD, and other offices in the states of MD, VA, OH, IL, KY, MN, NE, AZ, IL, MO, Government Actions According to the information we have this time, on May 11, 2004, the Ohio Attorney General's Office filed a complaint in Franklin County Common Please Court alleging that National Restoration Specialists, Inc., violated the Ohio Consumer Sales Practices Act and the Ohio Home Solicitation Sales Act when entering into contracts to provide home improvement goods and services to consumers who typically suffered damage to their homes due to severe weather. The complaint states that National Restoration Specialists accepted substantial downpayments or full payments and failed to: deliver contracted services; return downpayments in a timely manner; provide services in a competent workmanlike manner; provide notices of cancellation; honor valid notices of cancellation; provide estimate choice forms or estimates of costs; and provide itemized descriptions of goods and services. The state is seeking a judgment ordering National Restoration Specialist to reimburse persons damaged by illegal conduct, remove any mechanic's liens placed on the property of consumers who entered into a contract or transaction with the company that was in violation of Ohio law, and pay civil penalties of $25,000 for each violation of Ohio law. The complaint remains pending before the court at this time, according to the information we have in our Bureau files. We will update this portion of the report, as further information is received. For further information regarding this government action you may wish to contact the: Ohio Attorney General's Office Consumer Protection Section at 614-644-9618 or 30 E. Broad St., 14th Floor, Columbus, OH 43215-3428; or the Franklin County Common Please Court, Civil Division, at 614-462-3621, 369 S. High St., 3rd Floor, Columbus, OH, 43215, regarding Case Number 04CVH055079. Additional File Information The Bureau has requested clarification from Richard Pirozzi regarding National Restoration Specialists on Chatford Square in Columbus, Ohio, and affiliation with business activity involving the same principal and/or business name in other states. To date we have not received an adequate response. The report on the corporate headquarters of this business is developed and maintained by another BBB office. As BBB reports are subject to change at any time, our local BBB accesses the most up to date report on the corporate headquarters of this business online directly from the website of the Better Business Bureau that issues the report. You may also view a report anytime online for local businesses as well as businesses located outside of Central Ohio by visiting our website. From our website at www.centralohiobbb.org, select the option to get a company report. Conduct a local search for Central Ohio businesses. Or conduct a national search to link to reports issued by any other BBB across the United States and Canada. Telephone, address, website and email contact information for other BBB offices are also accessible online anytime by visiting our website and conducting a search to locate a BBB by zip code, city or state. If you do not have access to a computer and the internet and would like one of our local BBB staff members to provide the information to you over the phone or through the mail, please call our office at (614)486-6336 or (800)759-2400 between 8 a.m. and noon or between 1 p.m. and 4:30 p.m. Monday through Friday. This report is not to be used for sales or promotional purposes. Report as of: 8/22/2004 Copyright: 2004 BBB of Central Ohio, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. For further information, please read the following publications, provided by the Council of Better Business Bureaus: Tips on...Home Improvements

NATIONAL RESTORATION SPECIALISTS, INC. 5521 Chatford Square (local sales office) Columbus, OH 43232 View Location Map Original Business Start Date: 6/1/1998 Local Business Start Date: 1/1/2003 Type of Entity: corporation Principal: Richard Pirozzi, President Local Phone Number: (614)755-2825 Fax Number: (614)751-9750 Email Address: [email protected] TOB Classification: Construction & Remodeling Services The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership In August 2003 it came to our attention that this firm was claiming on its Receipt For Funds to be affiliated with the Better Business Bureau, which was not true. Our office requested the firm remove its references to the BBB from its materials, which the firm agreed to do as of October 2003. The matter is resolved. Customer Experience In the last three years the Bureau has processed complaints on this company which were resolved. Two complaints were closed as unresolved in that our office was unable to mediate a resolution acceptable to both parties. Ten additional complaints involving repairs were closed unanswered and unresolved. Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Telephone Numbers (301) 296-4411 (301) 860-1300 (309) 693-7390 (410) 533-9331 (615) 494-3808 (703) 392-9612 (805) 561-2905 (888) 879-8389. Additional Addresses 16217 Goodges Bridge Road, Amelia Court House, VA 23002 4861-B Telsa Drive Corporate Office Washington DC Area, Bowie, MD 20715 (301-860-1300) 7130 North Terra Vista, Chicago, IL 60614 Virtual Office, Elizabethtown, KY 7526 Connelly Drive, Suite H, Hanover, MD 21076 8807 Sudley Road, Manassas, VA 20110 Virtual Office, Minneapolis, MN 826 Memorial Blvd, Suite 108, Murfreesboro, TN 37130 Virtual Office, Omaha, NE Virtual Office, Phoenix, AZ Virtual Office, Rockford, IL Virtual Office, St. Louis, MO . Company Management Richard Pirozzi is listed as President of National Restoration Specialists, Inc., a company incorporated in the state of Virginia and doing business from an address on Chatford Square in Columbus, Ohio, and addresses in Illinois and Maryland, and with the web address: www.nrshome.com, according to information supplied by the firm to our local Better Business Bureau in March 2003. The company website reports that Richard Pirozzi doing business as National Restoration Specialist, Inc., has corporate offices in Bowie, MD, and other offices in the states of MD, VA, OH, IL, KY, MN, NE, AZ, IL, MO, Government Actions According to the information we have this time, on May 11, 2004, the Ohio Attorney General's Office filed a complaint in Franklin County Common Please Court alleging that National Restoration Specialists, Inc., violated the Ohio Consumer Sales Practices Act and the Ohio Home Solicitation Sales Act when entering into contracts to provide home improvement goods and services to consumers who typically suffered damage to their homes due to severe weather. The complaint states that National Restoration Specialists accepted substantial downpayments or full payments and failed to: deliver contracted services; return downpayments in a timely manner; provide services in a competent workmanlike manner; provide notices of cancellation; honor valid notices of cancellation; provide estimate choice forms or estimates of costs; and provide itemized descriptions of goods and services. The state is seeking a judgment ordering National Restoration Specialist to reimburse persons damaged by illegal conduct, remove any mechanic's liens placed on the property of consumers who entered into a contract or transaction with the company that was in violation of Ohio law, and pay civil penalties of $25,000 for each violation of Ohio law. The complaint remains pending before the court at this time, according to the information we have in our Bureau files. We will update this portion of the report, as further information is received. For further information regarding this government action you may wish to contact the: Ohio Attorney General's Office Consumer Protection Section at 614-644-9618 or 30 E. Broad St., 14th Floor, Columbus, OH 43215-3428; or the Franklin County Common Please Court, Civil Division, at 614-462-3621, 369 S. High St., 3rd Floor, Columbus, OH, 43215, regarding Case Number 04CVH055079. Additional File Information The Bureau has requested clarification from Richard Pirozzi regarding National Restoration Specialists on Chatford Square in Columbus, Ohio, and affiliation with business activity involving the same principal and/or business name in other states. To date we have not received an adequate response. The report on the corporate headquarters of this business is developed and maintained by another BBB office. As BBB reports are subject to change at any time, our local BBB accesses the most up to date report on the corporate headquarters of this business online directly from the website of the Better Business Bureau that issues the report. You may also view a report anytime online for local businesses as well as businesses located outside of Central Ohio by visiting our website. From our website at www.centralohiobbb.org, select the option to get a company report. Conduct a local search for Central Ohio businesses. Or conduct a national search to link to reports issued by any other BBB across the United States and Canada. Telephone, address, website and email contact information for other BBB offices are also accessible online anytime by visiting our website and conducting a search to locate a BBB by zip code, city or state. If you do not have access to a computer and the internet and would like one of our local BBB staff members to provide the information to you over the phone or through the mail, please call our office at (614)486-6336 or (800)759-2400 between 8 a.m. and noon or between 1 p.m. and 4:30 p.m. Monday through Friday. This report is not to be used for sales or promotional purposes. Report as of: 8/22/2004 Copyright: 2004 BBB of Central Ohio, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. For further information, please read the following publications, provided by the Council of Better Business Bureaus: Tips on...Home Improvements

NATIONAL RESTORATION SPECIALISTS, INC. 5521 Chatford Square (local sales office) Columbus, OH 43232 View Location Map Original Business Start Date: 6/1/1998 Local Business Start Date: 1/1/2003 Type of Entity: corporation Principal: Richard Pirozzi, President Local Phone Number: (614)755-2825 Fax Number: (614)751-9750 Email Address: [email protected] TOB Classification: Construction & Remodeling Services The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership In August 2003 it came to our attention that this firm was claiming on its Receipt For Funds to be affiliated with the Better Business Bureau, which was not true. Our office requested the firm remove its references to the BBB from its materials, which the firm agreed to do as of October 2003. The matter is resolved. Customer Experience In the last three years the Bureau has processed complaints on this company which were resolved. Two complaints were closed as unresolved in that our office was unable to mediate a resolution acceptable to both parties. Ten additional complaints involving repairs were closed unanswered and unresolved. Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered and unresolved complaints. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Telephone Numbers (301) 296-4411 (301) 860-1300 (309) 693-7390 (410) 533-9331 (615) 494-3808 (703) 392-9612 (805) 561-2905 (888) 879-8389. Additional Addresses 16217 Goodges Bridge Road, Amelia Court House, VA 23002 4861-B Telsa Drive Corporate Office Washington DC Area, Bowie, MD 20715 (301-860-1300) 7130 North Terra Vista, Chicago, IL 60614 Virtual Office, Elizabethtown, KY 7526 Connelly Drive, Suite H, Hanover, MD 21076 8807 Sudley Road, Manassas, VA 20110 Virtual Office, Minneapolis, MN 826 Memorial Blvd, Suite 108, Murfreesboro, TN 37130 Virtual Office, Omaha, NE Virtual Office, Phoenix, AZ Virtual Office, Rockford, IL Virtual Office, St. Louis, MO . Company Management Richard Pirozzi is listed as President of National Restoration Specialists, Inc., a company incorporated in the state of Virginia and doing business from an address on Chatford Square in Columbus, Ohio, and addresses in Illinois and Maryland, and with the web address: www.nrshome.com, according to information supplied by the firm to our local Better Business Bureau in March 2003. The company website reports that Richard Pirozzi doing business as National Restoration Specialist, Inc., has corporate offices in Bowie, MD, and other offices in the states of MD, VA, OH, IL, KY, MN, NE, AZ, IL, MO, Government Actions According to the information we have this time, on May 11, 2004, the Ohio Attorney General's Office filed a complaint in Franklin County Common Please Court alleging that National Restoration Specialists, Inc., violated the Ohio Consumer Sales Practices Act and the Ohio Home Solicitation Sales Act when entering into contracts to provide home improvement goods and services to consumers who typically suffered damage to their homes due to severe weather. The complaint states that National Restoration Specialists accepted substantial downpayments or full payments and failed to: deliver contracted services; return downpayments in a timely manner; provide services in a competent workmanlike manner; provide notices of cancellation; honor valid notices of cancellation; provide estimate choice forms or estimates of costs; and provide itemized descriptions of goods and services. The state is seeking a judgment ordering National Restoration Specialist to reimburse persons damaged by illegal conduct, remove any mechanic's liens placed on the property of consumers who entered into a contract or transaction with the company that was in violation of Ohio law, and pay civil penalties of $25,000 for each violation of Ohio law. The complaint remains pending before the court at this time, according to the information we have in our Bureau files. We will update this portion of the report, as further information is received. For further information regarding this government action you may wish to contact the: Ohio Attorney General's Office Consumer Protection Section at 614-644-9618 or 30 E. Broad St., 14th Floor, Columbus, OH 43215-3428; or the Franklin County Common Please Court, Civil Division, at 614-462-3621, 369 S. High St., 3rd Floor, Columbus, OH, 43215, regarding Case Number 04CVH055079. Additional File Information The Bureau has requested clarification from Richard Pirozzi regarding National Restoration Specialists on Chatford Square in Columbus, Ohio, and affiliation with business activity involving the same principal and/or business name in other states. To date we have not received an adequate response. The report on the corporate headquarters of this business is developed and maintained by another BBB office. As BBB reports are subject to change at any time, our local BBB accesses the most up to date report on the corporate headquarters of this business online directly from the website of the Better Business Bureau that issues the report. You may also view a report anytime online for local businesses as well as businesses located outside of Central Ohio by visiting our website. From our website at www.centralohiobbb.org, select the option to get a company report. Conduct a local search for Central Ohio businesses. Or conduct a national search to link to reports issued by any other BBB across the United States and Canada. Telephone, address, website and email contact information for other BBB offices are also accessible online anytime by visiting our website and conducting a search to locate a BBB by zip code, city or state. If you do not have access to a computer and the internet and would like one of our local BBB staff members to provide the information to you over the phone or through the mail, please call our office at (614)486-6336 or (800)759-2400 between 8 a.m. and noon or between 1 p.m. and 4:30 p.m. Monday through Friday. This report is not to be used for sales or promotional purposes. Report as of: 8/22/2004 Copyright: 2004 BBB of Central Ohio, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report. For further information, please read the following publications, provided by the Council of Better Business Bureaus: Tips on...Home Improvements

301 860 1300

Locations
Corporate Office:
Washington DC
4861 B Telsa Drive
Bowie, MD 20715

Tel: (301) 860-1300
Fax: (301) 860-0672

FREE Storm Damage Inspections: 1-888-879-8389

FREE Retail Estimates Windows, Doors, Siding, Decks, Roofs, and Sunrooms: 1-888-879-8389

Other Offices:
NRS, Inc - Richmond, Va.

John Blumling, Manager

16217 Goodes Bridge Road
Amelia, VA 23002

Tel: 805. 561.2905

Fax: 805. 561.2906



NRS, Inc. - Bowie, MD

John Blumling, Manager

4861 B Telsa Drive
Bowie, MD. 20715

Tel: 301.860.1300 / 888-879.8389

Fax: 301.860.0672



NRS, Inc. - Columbus, OH

Manager, Residential sales

5521 Chatford Square

Columbus, OH 43232

Tel: 614.755.2825

1.888.440.4677

Fax: 614.751.9750


NRS, Inc -Manassas, VA

Robert Hudak Manager

8807 Sudley Road
Manassas, VA. 20110

Tel: 703.392.5666

Fax: 703.392.0943

NRS, Inc. - Northbrook, IL

Kevin Smith, Manager

2970 Maria Avenue, Suite 229 Northbrook, IL 60062

Tel: 847.205.0011

Fax: 847.205.0015

NRS, Inc. - Romeoville, IL

Mike Colie, Manager

1285 Santa Fe Road, Suite 307
Romeoville, IL 60446

Tel: 815.293.0335

Fax: 815.293.0553

NRS, Inc. Norfolk, VA

John Bumling, Manager

1515 North Military Highway, Suite 102, Norfolk, VA 23502

Tel: 757.852.9530

Fax: 757.852.9532

Virtual Office for Customers seeking warranty work or information about their contract in these locations:
NRS, Inc - Elizabethtown, KY NRS, Inc - Minneapolis, MN NRS, Inc - Omaha, NE NRS, Inc - Rockford, IL NRS, Inc - St. Louis, MO
CALL 1-888-879-8389

NRS, Inc. Amelia, VA

John Blumling, Manager

16217 Goodes Bridge Road Amelia, VA 23002

Tel: 804.561.2905

Fax: 804.561.2906

Salesmen and installers seeking opportunities in home improvements and restoration, send a letter via email or snail mail to:

Operations Director - NRSI

[email protected]
4861-B Telsa Drive, Bowie, MD 20714

Tel: 301. 860-1300
Fax: 301. 860-0672

All markets available


National Mold Specialists, LLC

Scott Stangle, Manager

7526 Connelly Drive, Suite H Hanover, MD 21076

Tel: 410.553.9331

1877-665-3545

Fax: 410.553.9721

Strategic partner to NRSI

http://www.nrshome.com/AZltr.html.
301 860 1300

National Restoration Specialists, Inc.
4861-B Telsa Drive
Phone: (301) 860-1300
Bowie, Maryland 20715
Fax: (301) 860-0972

January 15, 2003

Dear Homeowner,

We are providing you with this letter of information so that we may protect our reputation and good name and so that you may protect yourself and your home for the insurance restoration work that you contracted for. National Restoration Specialists Inc. is not doing business in the state of Arizona.

Last summer there were several large thunderstorms that created large hail and wind damage in your neighborhoods. National Restoration Specialists Inc. specializes in helping home owners in storm damaged areas process their claims for a full and fair settlement with their insurance companies, so the home owner can have the proper repairs done on their homes. When the storms of last summer hit your area National Restoration Specialists Inc. entered the Phoenix market in conjunction with Patrick Hicks as our project manager. Patrick Hicks is the owner of RAH Renovations Inc., a licensed installation contractor located in Mesa AZ. Mr. Hicks, after being hired to be the project manager to over see the installation of the jobs in your neighborhood, chose to change the name of his company to RAH Renovations Inc. dba, (doing business as) National Restoration Specialists. This was done without the consent or agreement of National Restoration Specialists Inc. Over the Christmas holiday season Mr. Hicks absconded with all of the files and information on all of the customers in Phoenix AZ. Your contract agreement is with RAH Renovations dba National Restoration Specialists. We assume that Patrick Hicks at RAH Renovations will fully service and handle all of your concerns in regards to your contract with RAH Renovations dba National Restoration Specialists.

We believe Mr. Hicks runs his operation out of his house. He may be contacted at 480-664-4994 or 480-251-3967. You may visit the Arizona Registrar of Contractors, (AZROC), and find this information by clicking on the red writing on the left side of the screen, headed Check a Contractors License. On the next screen type in National Restoration.

Please remember that RAH Renovations Inc. dba National Restoration Specialists IS NOT a part of or affiliated with National Restoration Specialists Inc. If you have any problems or concerns please contact the Arizona Registrar of Contractors at http://www.rc.state.az.us/ on the internet or Telephone: (602) 542-1525 or Toll Free in Arizona (888) 271-9286

Here is a web page to contact
http://www.nrshome.com/

fax number 301-860-0672
new contact number 402-991-8784