Complaint Review: National Studios Maryland Heights MO - Maryland Heights Missouri

I recently started working for national studios.. We are doing a different promotion than you described but let me assure you we are not liars or fakes as a company, however certian individuials that work for us are. So next time instead of filing a rip off report about National Studios why dont you do some research and see that the person who sold to you was a private contractor of the company. Although his/ her actions reflect badly on our company, it isnt our fault that we have shady people workign for us. We try to find them and fire them immediatly so things like this dont happen. For what we give you National Studios is the best deal you can find for family portraits in AMERICA bar none! I would be happy to give you a completly FREE photo session to make up for what happened. I happen to be in MD and if you are interested in my offer then please contact my email at [email protected] thank you have a great day im sorry for your inconvience.

National Studios would like to apologize for any inconvenience we may have caused you in picking up your portraits, but we have a limited amount of time to deliver portraits to a store due to the time a store will allow us to schedule portrait pick up times. Therefore we try to deliver portraits at a store three times so that each and every customer has a chance to get there portraits. I thank you for allowing us to take your family portraits, and we are working on how to make it more convenient for customers to pick up there portraits.Any questions or concerns that you have may be directed to Jeanette White the Customer Service Manager or Ron Perkins our Operations Manager at 1-800-280-9300 Thank You.

I, too, was surprised when a postcard arrived giving me an extremely narrow window during which I could view my proofs and order pics. I immediately searched online and found this site. I read the rebuttal entered by Mr. Perkins, the company's Operations Manager. Because it seemed to me that he might be interested in working with customers to address their issues, I fired off an angry email to him. Mind you this was after business hours. Much to my surprise, he responded to me via email in less that 15 minutes! He promised to call the following day before noon. He called the next day before noon with a solution for us. I think the company could do a better job of setting expectations around timing for viewing proofs and ordering pics given their rather restrictive business model. But I was NOT ripped off by this company. They addressed my concern almost immediately and took the necessary steps to resolve my issue within 18 hours. That's pretty good in my book.

October 10, 2007 My name is Ron Perkins, Operations Manager for National Studios. I have just been made aware of this situation. Although this situation occurred in early August and since there has been no follow up from the Customer, I can only assume that the situation ended happily. I should take a moment to explain our business. We are a national portrait company doing in store promotions in retail locations that do not have a permanent portrait studio. We are only in the store under a corporate contract on a temporary basis. In the first phase, at the store, we offer customers the opportunity to purchase a certificate (in this case $9.99 plus tax) entitling them to a 10x13 portrait plus 16 wallets to be taken on an appointment basis. The certificate clearly indicates that there is a sitting fee to be collected at photography. The second phase is photography we set up a complete state of the art digital studio right in the store and photograph customers based on the appointments set up in the first phase. At that time the customer is informed that she will receive a post card with an appointment time to come back to the store to view her finished portraits usually within the next two weeks. Since we do not want all the customers we photographed coming in at the same time, we assign an appointment time. The post card lists both a specific time and an alternative block of time for the customer to view her portraits. In the event the customer cannot come in to view her portraits while we are in the store, our toll free number is printed on all our materials enabling the customer to call us so we may make arrangements for her to receive her portraits. All unseen portrait packages are returned here to our corporate office. I should finally state that we do not show any Safeway stores on our schedule during the time period indicated by the customer. I hope this clears up this situation to everyone's satisfaction. Please free to give my toll free number to this customer or any customer of National Studios I will be happy to personally assist them Ron Perkins Operations Manager National Studios Inc. 800 489-9300 [email protected]