- Report: #371893
Complaint Review: National Studios - St. Louis Missouri
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Author Confirmed
Why?
National Studios
2215 National Studios Drive St. Louis, 63043 Missouri, U.S.A.
Phone:
800-489-9300
Web:
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National Studios Deceptive business practices and failure to deliver product St. Louis Missouri
A couple of months ago, a salesman was in Rose's Stores, Inc. in Albany, Georgia selling family photographs. He told me that he had a contract with all of the Rose's stores in the country to do their photography.
He initially quoted me a very reasonable price per person. I paid that price. After he received that money, he handed me two strips of paper, one for each person being photographed. I was told when the pictures were to be taken and that I would be required to pay an additional $15.00 for sitting fees for my niece and grandson to have their pictures taken. I was a bit aggravated that he waited until after he had taken my money before telling me about the additional cost, but said nothing.
As with other complainants that have had problems with this company, the photographer was polite, and professional. In about ten days, I received cards in the mail telling me to be at Roses at a certain time, and that the sales person would be in the store from 11 a.m. to 4 p.m. As the times that I was to pick-up the pictures was during the time that I attend church on Sunday, and the company's representative was to be there until 4 p.m., I went there after church. I arrived at Roses at 3:10 p.m., and the representative had already left. I still have those cards.
The pictures that I had taken of my niece and grandson were taken so that my husband could take pictures with him to Iraq. He will be there for a year. He left earlier this week. I tried on numerous occassions to work with customer service at National Studios. I concur that the telephone waiting time was excessive. I was told my two customer service representatives that I would just have to wait until the salesperson was back in the area. I asked to speak to a supervisor, was transferred to a voice mail, left a message more than two weeks ago with detailed contact information, and have heard from no-one.
This company's credibility is weak, and I do not believe that stores such as Rose's should let them conduct business there. It reflects on their credibility. If that salesman had not affiliated himself with Rose's by saying that Rose's had contracted with him, I would not have bought into what he was selling.
LaVerne
Smithville, Georgia
U.S.A.
He initially quoted me a very reasonable price per person. I paid that price. After he received that money, he handed me two strips of paper, one for each person being photographed. I was told when the pictures were to be taken and that I would be required to pay an additional $15.00 for sitting fees for my niece and grandson to have their pictures taken. I was a bit aggravated that he waited until after he had taken my money before telling me about the additional cost, but said nothing.
As with other complainants that have had problems with this company, the photographer was polite, and professional. In about ten days, I received cards in the mail telling me to be at Roses at a certain time, and that the sales person would be in the store from 11 a.m. to 4 p.m. As the times that I was to pick-up the pictures was during the time that I attend church on Sunday, and the company's representative was to be there until 4 p.m., I went there after church. I arrived at Roses at 3:10 p.m., and the representative had already left. I still have those cards.
The pictures that I had taken of my niece and grandson were taken so that my husband could take pictures with him to Iraq. He will be there for a year. He left earlier this week. I tried on numerous occassions to work with customer service at National Studios. I concur that the telephone waiting time was excessive. I was told my two customer service representatives that I would just have to wait until the salesperson was back in the area. I asked to speak to a supervisor, was transferred to a voice mail, left a message more than two weeks ago with detailed contact information, and have heard from no-one.
This company's credibility is weak, and I do not believe that stores such as Rose's should let them conduct business there. It reflects on their credibility. If that salesman had not affiliated himself with Rose's by saying that Rose's had contracted with him, I would not have bought into what he was selling.
LaVerne
Smithville, Georgia
U.S.A.
1 Updates & Rebuttals
Ron Perkins - National Studios Inc.
Maryland Heights,Missouri,
U.S.A.
GIVING 100% SATISFACTION GUARANTEED
#2UPDATE Employee
Fri, October 24, 2008
National Studios apologizes for any difficulty you had receiving your pictures. The representatives are in the stores for a certain amount of time giving to us by the store.We cannot exceed the time that they give us to distribute pictures.We appreciate you letting us take your family photos,by now i'm sure you have your portraits and I hope that they were as great as you knew they would be. We are a traveling studio and our schedules changes everyweek, as to were we would be taking pictures and passing out pictures.When you called customer service those were the times that we would be in the store distributing pictures. We cannot give any additional times because we travel and change cities and states every week.Our motto is pleasing our customers and making sure that each and everyone of you are happy please call Jeanette White our Customer Service Manager or Ron Perkins our Operations Manager at 1-800-280-9300 for further assistance if needed and we will be happy to serve you personally.
