- Report: #1212018
Complaint Review: Nationstar Mortgage - Nationwide
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Author Not Confirmed
Why?
Nationstar Mortgage
Nationwide, USA
Phone:
866-316-2432
Web:
mynationstarmortgage.com
Categories:
Business Rating:
(0)
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Nationstar Mortgage Balance never goes down when paying on time and in full Dallas Texas
In October, 2014, my home mortgage of $88,451.59 was sold by Springleaf Mortgage Services,Inc. to Nation Star Mortgage. I received notification from Nation Star Mortgage dated October 15, 2014. I never received any notification from Springleaf Mortgage Services, Inc. The second page of the notification from Nation Star Mortgage included a payment due date of 10/15/2014, the same day the notice was drafted and at least two days prior to my receiving the letter via U.S. Postal Service. Also included was "Late payment if received on or after" the 30th of the month. This notification also contained the Nation Star Mortgage web site, MyNationstar.com, where I could set up my payments and view statements, year-end tax information, etc. I immediately went to the web site and set up an automatic draft from my checking account for the next day and on the 15th of each month thereafter.
During the months of October, November, and December, Nationstar sent me an email advising I could now view my statement, but, due to the verification via my checking account statement, I saw no reason to access the statement each month. At the beginning of January, 2015, I accessed the web site to retrieve my year-end tax document. The document reflected that I had paid no interest and my balance remained at $88,451.59, just as if I had made no payments at all. I accessed the October, November and December statements. All 3 statements reflected a principal amount of $134.37 and an interest amount of $662.65 totaling my monthly checking account draft of $797.02, again verified by my bank statements. I should have paid a total of $1987.95 in interest and my balance should be reduced by $403.11 to $80,048.48.
I contacted Nationstar Mortgage via 866-316-2432, but remained on hold for up to 15 minutes on three or four occasions. I found an email contact via the MyNationstar.com web site and sent a detailed email and was told my year-end document is correct. I again attempted to contact Nation Star Mortgage via 866-316-2432, but never get an customer service representative with whom I can discuss the issue.
The statements do confirm a Late Payment fee as "Payment due if received on or after" the 30th of the month as $836.87 making the fee actually $39.85. However, even though I made the October payment after the 15th of October (because I did not have the information with which to submit the payment), I made the payment PRIOR to the 30th, there should be no fees associated with this account and none that I can see via the statements.
I would appreciate prompt attention to this matter if at all possible. I have found numerous consumer complaints and I have accessed Ripoff Report to file my complaint. I understand the key to resolving the issue regarding these complaints against Nation Star Mortgage is to find out who licenses the company to do business in the state of Georgia where I live and complain to them. That is my next step. Wish me luck! In the meantime, I have no choice but to re-finance my home mortgage and get away from Nation Star Mortgage.
Ginger
Covington, GA
