- Report: #1211689
Complaint Review: Nationstar Mortgage - Nationwide
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Author Not Confirmed
Why?
Nationstar Mortgage
Nationwide, USA
Phone:
1-888-480-2432
Web:
https://www.nationstarmtg.com/
Categories:
Business Rating:
(0)
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Nationstar Mortgage, Nationstar Mortgage escrows your money then doesn't pay the taxes Nationwide
Escrow for taxes was collected but they refuse to pay the tax assessor or return my funds. Issued payment requests multiple times for them to pay. I received a notice from the Dauphin County, PA tax assessors office due to deliquent taxes and now late fees incurred due to non payment. I notified Nationstar mortgage and they agreed, as well as show in statements that they have collected 3,313.53 in escrow for payment of my taxes. When I asked why they did not pay the taxes as they were supposed to they stated they did not know. They issued a payment request to some outside company and nothing was done. I called back and requested a status and they stated they did not pay the taxes and do not know why. They can not say where the money is, who has it, when the taxes will be paid or how to resolve this issue. I am in the process of selling my home with a settlement date in April of this year. This unpaid tax bill could result in problems at closing. Nationstar admits to having my money but will not allow me access to it and will not provide any direction as to how or when they will actually pay my taxes. Their suggestion was "well you don't go deliquent until 3 years of non payment". I either want my taxes paid from the escrow account or I want the money refunded to me with the late fees they caused me to incurred included.
The resolution to this problem is simple to me. Nationstar should either pay my unpaid taxes from my escrow and they should pay my late fees incurred as a result of their poor business practices OR they should cut me a check for the full amount of my escrow account and a separate check for the late fees incurred. They are holding my money hostage and have been horrible to communicate with, they are not accessible and attempt long hold times (each phone call, no matter how simple takes around 1 hour just to document my request).
