- Report: #1225959
Complaint Review: Nationstar Mortgage - Nationwide
Reported By:
Staten Island, New York -
New York, New York, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Nationstar Mortgage
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
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Nationstar Mortgage Nationstar Mortgage LLC NATIONSTAR Unethically and Unlawfully raised my payments AFTER loan modification! NATIONSTAR threatend to foreclose on me ONE DAY AFTER my loan modification was solidified and approved IN COURT! -NATIONSTAR reversed my payments so they could charge me more fees! -NATIONSTAR suspended my payments claiming that they are not full payments! - NATIONSTAR threatened to stain my credit report - NATIONSTAR is destroying my family's life and trying to drive us out of our home for no reason! Lewisville, Texas
Between 2009 and 2013, I suffered a series of hardhips. I was laid off three times due to downsizing. Then in 2012, I was diagnosed with a brain tumor. I had surgery and it took over a year to recover and then return to the workforce.
Commencing in 2013, I entered into the process of loan modification negotiations with Bank of America. Shortly after the process began, Bank of America informed me that they had switched to Nationstar as their servicer and I was forced to submit all the paperwork over again. I ithe went for monthly loan modification negotiation meetings at Court and made the timely payments required. This process continued up until October 2014, when Bank of America withdrew their foreclosure action.
THE NEXT DAY, I received two letters from Nationstar saying that I was delinquent in my payments and that Nationstar was starting a foreclosure action against me! IMPOSSIBLE!
My nightmare had only just begun. I noticed that neither I nor my attorney were receiving any physical mail, statements or confirmations of my payments from Nationstar. I had to go on line to get my statements and information. Upon viewing my account on line, I found three more letters (which neither I nor my attorney ever received in the mail) saying that my payments were only partial and Nationstar was keeping my account in "suspense" pending full payment. What does this mean?
Now Nationstar claims that I owe them about $8,000.00 more due to fees and interest. Nationstar escrowed my taxes AFTER we agreed on a loan modification, making my payment $500.00 more per month! This was NOT a part of the terms of my loan modification!
I am a homeowner who wants to pay my mortgage, but even as an honest and hardworking individual, it is impossible to keep up with the ALLEGED "fees" that Nationstar keeps adding on without cause. None of these "fees" were reflected in my loan modification, nor was any of this discussed in the loan modification negotiations with the representative from Bank of America at the pre-foreclosure meetings in Court!
I cannot refinance because Nationstar keeps reporting me late even though my mortgage loan has been modified and I HAVE BEEN MAKING TIMELY PAYMENTS! Nationstar has also threatened to put this on my credit report, thereby making it impossible to get out of this twisted situation and ensuring that I have NO FUTURE.
It took me ten years to save up enough money to put a downpayment on my home. For the past twelve years, I have been paying for and maintaining my home and Nationstar wants to take my home away from me even though I HAVE COMPLIED AND COOPERATED COMPLETELY!
I am a hardworking professional and I will NOT walk away from my home! I have done NOTHING to deserve this! These unlawful practices by Nationstar must be brought to an end!
