Complaint Review: NationStar - Louiston Texas

So I had my first conversation with Nationstar tonight after finding out they have supposedly purchased my mortgage.. Here is what I sent to them via their website ( they wouldn't provide any contact info/email to me).. I think I have an interesting relationship in the making..

--- I have come to the conclusion that Bank of American sold my mortgage loan to you (Nationstar).  I have received nothing in the mail from Bank of America,and only a letter reviewing payment options for Northstar.

I tried to discuss with your representatives on the phone and was told that a letter was sent in the mail yesterday and not to worry about anything.  I explained that I have dealt with financial institutions in the past and have been taken advantage of with verbal acknowledgements/commitments and will never do that again.  I had Washngton Mutual try to foreclose on my house because they incorrectly inputted my property taxes and messed up my escrow.   They were completely wrong and I documented that they made the mistake and over. Year later with legal battles I finally prevailed..  So as I told both Kelly (x-6121) and David (x-6502) I will not accept the answer that 'a letter ws sent yesterday' and everything will be fine.

The short of the story is.,

My mort rage payment is due. My account at bank of america is closed Your representatives have told me verbally that you own my mortgage and a letter was sent yeaeterday reviewing the details My current agreement with Bank of Amqerica requires payment by 11/30 or it may affect my credit report. I will not pay any monies to Nationstar until I receive acknowledgement in writing that the mortgage has been transferred along with the details of the mortgage, balance, paymeant information, etc.. If Bank of America or Nationstar take any action that negatively impacts my credit score, my ability to secure credit in the futur , or personally or financially impacts my wellbeing.. I will take every legal action possible to ensure that I receive full restitution and Bank of America and/or Nationstar bears the full consequence of their actions (or inactions)

I asked Kelly to speak to a supervisor or manager and initially a*s told he would transfer me then he would not.   All he would say was that a letter was in the mail.

Then when I summarized my position and backed up my position with factual information i was hung up on.  Kelly told me I called the wrong depertment.  I asked what department I was taking to and who I needed to call..  He said he was with the the Freddie Mac department.  So I had to clarify if he meant Fanny Mae or Freddie Mac.   Apparently working for a mortgage company doesnt mean you need to know anything about mortgages.

The I called back and talked to David (x-6502) who wasnt any fourth help.  I had to review the same information again and get to a point where I had a reason to ask for a manager. And according to David his manager had 'just walked out the door'.  Every time I reviewed anoth point and asked David another questions he put me on hold and came back a minute later with a 'don't worry the letter is in the mail' type of response.

Accepting the fact that I was not going to be able to take to anyone who could actually work throgh this with me, I requested a name and email for a supervisor, manager, or anyone I could send this to in order to document my situation.  I was told that you don't have email other than for internal things..   And that nobody at Nationstar has any external email.   Kind if interesting for an account rep to be able to quote something in such detail with such confidence.   Especially since its almost 99.9% impossible for Nationstar as a large financial institution to not use external emails.

Anyhow.. I have spent the last two hour of my valuable time dealing with something that I should not have to deal with.   I expect a prompt, explanatory, and manful response by the close of business on Wednesday 11/30/2011 so that I may confidently pay my mortgage to the company that I know with 100% certainty owns my mortgage loan.

Thank you,

Xxx xxx Xx xx xx Xxxxx, Maine, US

I will not participate in any further telephne conversationist with your company as they are not a documented record of what we have disused.  Any and all communication must be in writing and certified with a name, title, and contact information for the person I am receiving communication from or expcted to communicate with.

I will not tolerate being bullied by a large financial institution.  It is we the consumers that support the existence of you the providers.   Expect to be treated with respect and in a morally decent and legal manner.  

I have been battling with Natinostar for a while now. I was served a civil suit by them, attempting to understand the suit was a nightmare. They are now anticipating receipt of my agreement to the terms on the suit, however, I am concerned that I may inadvertently allow them to damage me. Contact me, [email protected]

correction on corporate address...Nationstar mortgage...Lewisville, Texas