Weaver woman
Phoenix,#2Author of original report
Tue, October 25, 2011
As per their request, I called the number given in the response. In talking with "Cheryl" it appeared that all of the sudden, two years after the move, they want to make an offer to settle. Problem was, their offer was insulting! I lost over $1000+ worth of items that were either broken or lost/stolen by the their subcontractor, and that was over and above what I filed with my insurance company and the $500 deductible on my insurance. In order to set up housekeeping I had to purchase plates, utensils, pans, vacuum, etc at the cost of another $400. I am still notating things that I no longer have. I have hundreds of photos showing that every box, whether it was cardboard or plastic, had one or more holes in it, as if someone was deliberately looking for things that might be good for resale.
I countered with a figure that I thought was more reasonable and haven't heard from them since! So watch out if you respond to their request for you to call to try to "correct the problems that occurred with your move." They will try to low ball you a figure to make you "go away." My opinion is that the Feds must be leaning on them real hard at this point......why else would they make overtures after two years when they refused arbitration right after the move?
Nationwide Relocation Services
Florida,#3UPDATE Employee
Wed, September 21, 2011
Dear Customer,
We apologize for not meeting your expectations and we are sorry for the inconveniences caused to your move. We appreciate your feedback, however, as you have pointed out a few pertinent issues that we would like to address. Our team would like to speak with you about the issues that arose during your relocation. We would also like to gain your complete satisfaction.
Contact us at 855-820-6917. We only need a minute of your time to look up your moving information and further assist you. Nationwide Relocation Services appreciates your patronage and we look forward to speaking with you.
Sincerely,
The Assistant of the President of Nationwide Relocation Services