- Report: #513629
Complaint Review: NCO Financial Systems - Tampa Florida
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NCO Financial Systems
9009 Corporate Lake Dr Tampa, 33634 Florida, United States of America
Phone:
8138063226
Web:
http://www.ncogroup.com/
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Business Rating:
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NCO Financial Systems Daimler Financial Fired for Refusing to follow "Bullying and demeaning" call script for Mercedes customers. Tampa, Florida
I worked for "Mercedes-Benz Financial" which was part of NCO. I was hired originally as a debt collector for NCO then after training was completed we were told we would actually be working for Mercedes-Benz Financial, handling accounts 30 days past due. Upon beginning the actual job, the Majority of the accounts we were calling were 3 to 15 days past due. We were given a "call script" to follow that we were told followed the FDCPA. However, I and many other employees (which decided to quit shortly after training) felt the "call script" was extremely rude and demeaning. If a consumer was more than 30 days past due, the script instructed us to ask the consumer if "a family member or friend could give them a loan for the amount owed".
I felt that many of my consumers I was calling were not used to the new economical crisis and many had never been late before. Our script instructed us to let them know "that we would affect their credit report". I have many, many other unfair practices that I witnessed first hand as an employee of this company that absolutely violated the FDCPA and basic human rights.
After working less than 90 days, I was pulled into the office and made to listen to a call I had made to a customer that was less than 15 days late and I was "too nice" and did not follow the "call script". I was told I was suspended without pay for further investigation and escorted from the building. Two days later I was fired. All for being "too nice" and "not aggressive enough".
I felt that many of my consumers I was calling were not used to the new economical crisis and many had never been late before. Our script instructed us to let them know "that we would affect their credit report". I have many, many other unfair practices that I witnessed first hand as an employee of this company that absolutely violated the FDCPA and basic human rights.
After working less than 90 days, I was pulled into the office and made to listen to a call I had made to a customer that was less than 15 days late and I was "too nice" and did not follow the "call script". I was told I was suspended without pay for further investigation and escorted from the building. Two days later I was fired. All for being "too nice" and "not aggressive enough".
5 Updates & Rebuttals
ncogroup
st augustine,Florida,
United States of America
i made a sight to fight back
#2UPDATE EX-employee responds
Wed, January 06, 2010
my blog is (((REDACTED))) you can e mail me at (((REDACTED))) and i will put your story up on my site if we all work on one we will win
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Nanlisa
Upper Darby,Pennsylvania,
U.S.A.
You Can't Be Too Nice to Be a Bill Collector
#3Consumer Comment
Mon, December 21, 2009
I'm so sorry to hear that you lost your job there, but perhaps it was simply for the best. You can't be "too nice" to be a bill collector. You have to be tough, mean, aggresive, and a bser.
I know myself that I would not last one day as a bill collector. I am not only too nice, but I'm a very sensitive person; especially to people who are in financial trouble. I would simply say to them, "Oh I'm sorry to hear that." or "That's allright. Just pay whenever you can."
I hope that you'll be able to find something that suits your personality. Being a bill collector just isn't for everybody.
Take care, good luck, and Happy Holidays!
REd Deer,
Alberta,
Canada
Alberta,
Canada
WOW
#4General Comment
Fri, October 23, 2009
A person who needed a job and found that they just couldn't do the job in the nasty way required and got fired, been there done that, have the scars to prove it. Then we get a nasty person that feels that its good to call them on it with out the common sense to see the rip off. The rip off is that you are trained a certain way, the employer changes up and requires you to exceed the training and your ability to betray your personal beliefs and then fires you, not a lay off, fired as if their failings are your fault. I get the rip off part. Who ripped off your heart?
Flynrider
Phoeix,Arizona,
U.S.A.
Seek a different line of work.
#5Consumer Suggestion
Fri, October 23, 2009
"I was hired originally as a debt collector"
Nothing you describe violates the FDCPA. Everything you described is standard practice for someone employed as a "bill collector". By informing those that were more than 30 days past due that it could affect their credit report, you were telling the absolute truth.
I understand that you are reluctant to play the bad guy as the script requires, but that's what the job entails. I've never heard of a "nice" bill collector.
Ashley
springfield,Missouri,
U.S.A.
Not sure what the rip off here is
#6Consumer Comment
Fri, October 23, 2009
You were given the call script, you were told to follow it, you chose not to, you got fired. I'm sure if I went to my job and said that I didn't like following our published lab procedures and decided I would just modify them how I wanted, I would get fired. You do what your boss says at work.
Perhaps you are not cut out to be a bill collector? They require you to be ruthless and uncaring.
